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To assist in the effective administration of the home, (in accordance with the Company’s Policies), under the supervision of the Home Manager. To work as part of a team and be a proactive team member.

This role is 37.5 hours per week.

General

• To answer telephone calls in a polite and courteous manner dealing with any requests promptly and efficiently, returning call backs in timely manner.
• To meet and greet any visitors and professionals to the Home
• To ensure when post arrives it is distributed to relevant recipients in a timely manner
• To ensure that all regular ordering takes place on the designated day and remains in budget.
• To support the manager in the positive marketing of the Home
• To ensure all marketing information is available and displayed
• To ensure that all groups of staff have all relevant paperwork photocopied in a timely manner to maintain standards of record keeping and health & safety recording To support the manager in minute taking, note taking and typing of the associated records
• To maintain confidentiality of all relevant information and files
• To ensure all relevant information for admission and discharge of any clients is addressed and maintained to the relevant parties in a timely manner
• To ensure all staff files contain the relevant information
• To maintain an audit for all personnel files to evidence their content
• To support the manager in payroll for staff
• To carry out general office duties as required including filing and safe storage of documents

Training and staff development

• To assist with staff training via the e learning programme and training computer
• To ensure new staff have relevant induction pack and other articles e.g. uniform, badge, ready in a timely manner
• To keep the training matrix up to date for all mandatory training reporting any forthcoming needs to the home manager

Finance

• To maintain accurate records both in e form and manual in relation to monies held in the home
• To monitor the monies to ensure they are checked in accordance with the policy on a monthly basis
• To ensure all logs are kept up to date and submitted to Head office in the timescale required
• To ensure the Manager is made aware of any potential problems or issues in a timely manner
• To maintain clear and concise and legible records
• To comply with all Company Financial Policies

Qualifications, Skills and Experience

Essential

• Experience within a similar field
• Knowledge and experience of IT including word, excel, email ,intranet
• Excellent interpersonal skills and customer care
• Accuracy and ability to multitask
• Ability to work on own initiative
• Must be enthusiastic, empathetic and confident personality
• Experience in a customer service environment
• Ability to meet laid down or requested task completion target dates
• Able to meet deadlines

Desirable

• Customer care and/or administration qualification
• Excellent standard of IT skills
• Knowledge and understanding of Care Inspectorate
• Knowledge and understanding of the Elderly Care Sector

Please get in touch with our Recruitment team today and become part of the Advinia family!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age