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Advert text- to: act as first point of contact, face to face, email and telephone on reception and to provide general administrative and data support. This includes administrative tasks related to timely data entries on spreadsheets, word documents and the internal IYSS system, letters and assistance in dealing with finance requests. Diary room bookings and appointment reminders via outlook. Monitoring of team’s secure email inbox’s.

A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience.

An opportunity has arisen for a motivated and enthusiastic YOT Admin Support Officer Apprentice to join the Youth Offending Team within the Children and Adults Service. This is a great chance to gain the Business Administrator Advanced Apprenticeship (Level 3) whilst working for the Youth Offending Team. The Youth Justice Team works closely with young people and their families to provide an early intervention service to curtail anti-social behaviour and to prevent youth crime. It assists victims of crime and where appropriate, includes them in the youth justice process to take part in a restorative justice programme.

As part of this role you can expect to undertake the following tasks:

• First point of contact, general reception duties
• Data inputting
• Scanning and Filing
• Updating of internal systems
• Email inbox monitoring
• Maintenance of database
• Room bookings and diary entries
• Using the council finance systems
• Responding to simple queries via telephone or email

For Level 3 Apprentice’s - The Business Administrator Apprenticeship is a two year programme incorporating real work experience and learning, to gain the knowledge and development of skills and behaviours to successfully complete the programme. This apprenticeship involves approximately 18 months on the job development, followed by an end point assessment consisting of a knowledge test, a presentation on the project completed; and a discussion on the portfolio of learning and development produced during the apprenticeship. A grading of either Pass or Distinction is achievable.

Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed.

If this sounds like the role for you, then we would encourage you to apply today.

Applicants must be able to demonstrate all essential requirements as listed in the job profile.

As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experience

We will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.

An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.

Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers.

In return we offer you:

• 23 days paid annual leave
• Generous local government pension
• Access to wider training and development qualifications
• Flexible working scheme
• Free NUS Apprentice Extra Card- student discounts at 100’s of retailers
• Student rates for Medway Council Leisure Centres
• Student rates for Medway Council Libraries plus free e-books
• Discounted Arriva bus travel

Important Information

Interviews are likely to be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, if your application is successfully shortlisted.

If you would like to have an informal discussion with the recruiting manager call Angela Giles on 01634 336259.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.