Building Manager King's Cross, England
Job description
Job role: Building Manager
Location: Kings Cross, North London
Hours: Monday - Friday, 9am-5pm
Salary: £35,000 - £40,000 per annum
The job role
As Building Manager you will contribute to our vision of being the UK's favourite residential property manager by:
To assist the Property Manager in the provision of high-quality effective management services to the development. The Building Manager is responsible and accountable for the efficient management of the on-site operation and resources. This role is essential in driving exceptional levels of customer service to create a new market leading, 5-star integrated property service within a regional flagship portfolio. The successful candidate will be passionate about service delivery and ensure all activity is focused on adding value to our customer experience. The role will involve extensive customer interactions working to continually evolve and improve our service, in line with our customers’ expectations. Responsible and accountable for ensuring all Health and Safety Compliance processes and procedures are implemented in line with Company Policy.
About You
You will be an experienced manager who has previously worked with the public, ideally in a residential management, customer service or property / construction capacity. You will understand building maintenance and be an expert in all thing’s health and safety. You will have knowledge of COSHH, RIDDOR and be able to carry out risk assessments. A desire to understand the legal and financial aspects, relating to managing residential properties an advantage. As an inspiring people leader, you work closely with your team to achieve the best results for your workforce and customers.
Main Responsibilities
- Ensure all communal areas and other necessary aspects of the development are presentable to the highest standard, fully serviced and properly maintained.
- To take in parcels for residents and ensure disclaimers are signed.
- Assist residents in all matters (within reason and guidelines laid down by the Managing Agent) to ensure the ongoing enjoyment and benefit of their home ownership
- Effective liaison with residents, addressing queries and concerns in an effective and timely manner.
- Liaising and working with the neighbourhood officer on a regular basis to build a community for both affordable and shared ownership residents, highlighting any issues that may arise so these can be dealt with effectively for the smooth running of the development
- Undertake light repairs and general maintenance to communal areas to exacting standards as directed by Property Manager, to deliver value for money service versus third party contractors and retaining the desired aesthetics on site. Ensure the office area is to a presentable standard
- Ensure replacement of all defective light bulbs, switches, tubes, etc and carry out any minor repairs possible
- To ensure that you know all the operating procedures for all technical/IT systems on the site and maintain all equipment, ensuring it is operable and in safe condition
- Supervision of daily inspection routines and reporting, to ensure high standards of cleaning and maintenance are maintained throughout - to include regular monitoring inspections and reporting of notable matters to the Property Manager so that works orders can be raised where necessary
- To be fully conversant with all the site manuals, operating procedures, and operation of the communal M&E items
- Advise the Property Manager of any omissions relating to the M&E documentation or OEM manuals
- Identify specific training issues that may be required from the manuals and liaise with the Property Manager
- To be aware of approved company policy in relation to lift emergencies, specifically the release of trapped passengers
- Actively seek out all communal light timers and ensure timer programs are set to save electricity. Test mechanical, emergency and other systems weekly and keep a log as required
- In the absence of the Property Manager, contact Customer Services to raise works orders where necessary
- In conjunction with the Property Manager, support with the monitoring and supervision of contractors carrying out works on and around the development
- Management of cleaning staff including any monitoring of their performance in conjunction with the Property Manager
- Support to the development with shift patterns and cover for holiday / sickness absence (including undertaking emergency cover as and when appropriate)
- Provide a response to emergency queries (out of normal office hours) including site attendance where necessary and contact the out of hours emergency service if appropriate
- Where applicable, change the tape on the CCTV surveillance system and monitor regularly
- Keep a diary of all works and visits
- Take the landlords water meter and electricity readings on the first Monday of each month and forward to the Managing Agent. Take all individual water meter readings in the 1st week of July and 1st week of January
Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.
Job Types: Full-time, Permanent
Salary: £35,000.00-£40,000.00 per year
Benefits:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- King's Cross: reliably commute or plan to relocate before starting work (required)
Experience:
- Building Manager: 1 year (required)
Work Location: In person
