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BTR Client Account Manager | Home Made

An exciting opportunity has arisen at Home Made for a Build to Rent Performance Manager (Client Account Manager). Working within the B2B division at Home Made you will be responsible for assigned key accounts within the business. You will have the primary responsibility of delivering exceptional results for highly sophisticated property clients, through being a trusted advisor, building on existing business and driving the optimisation of the various performance aspects.

You will also manage multiple, often complex relationships within the client account and be the main point of contact for the key business stakeholder. This role is one that requires extensive project management capabilities with a clear ability to plan and prioritise multiple objectives.

Responsibilities

• Full management of client accounts from onboarding, team activation, analytics, and client engagement
  • Effectively promotes the client's brand and the brand of each client's development site to potential tenants and other stakeholders
  • Resolves any conflicts that may arise with clients
  • Develop and maintain strong relationships with clients and other key stakeholders, including suppliers, contractors, and other partners
  • Act as a trusted advisor to clients and provide expert advice and recommendations on all aspects of the built-to-rent industry
• Produce high-quality reports that provide insightful analysis and recommendations
• Conduct analysis on market trends, data, and client requirements to determine the most accurate and fair pricing for each asset
• Deliver high-quality presentations that effectively communicate the company's products and services
• Project Management of the full lifecycle of tenancies being fully accountable for all stages
• Optimise the sales funnel for each account, effectively manages the internal team assigned
• Full ownership site performance and delivery
• Design and implement key account strategies
• Develop and implement effective marketing strategies for each client's development site
• Accountable for Account Executive role success. Low level HR management including rotas, sickness/absence, training and performance management
• Provide regular updates to the senior management team regarding the performance of the portfolio, including occupancy rates, rent levels, arrears, and any maintenance or repair issues that may arise

What we look for

• At least 3-4 years of real estate, client account management, including valuations, marketing strategies and dealing with senior stakeholders
• Has a deep understanding of the UK built-to-rent industry and be able to assess the market value for the estimated rental values for each client asset
• Strategic account management skills and strong business acumen
• Exceptional organisational and time management skills
• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
• Outstanding written and verbal communication skills
• Problem solving and critical thinking skills

Working hours: Monday to Friday 9-6 (60% in office, 40% field based)

Office location: London Waterloo, 1 day a week work from home post probation (close to Blackfriars, Southwark and Waterloo stations)

Salary: £40k per annum + uncapped commission (OTE 100k+)

Our Benefits:

• 24 days leave + your birthday off!
• Office events (summer social and Christmas party)
• Social activities including sporting events (netball, football, basketball)
• Dog-friendly office
• Weekly happy hour in the office on Fridays
• Opportunities to upskill in your career through our Learning and Development Programs
• Employee perks – discounts for your favourite stores, cinema etc
• Half day yearly charity day
• Weekly fruit
• The most important benefit is the people - joining a fun and dynamic team that is looking to change the lettings industry!

We are an equal opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.