Brand Specialist

Brand Specialist London, England

Selfridges
Full Time London, England 29819 - 35819 GBP ANNUAL Today
Job description

Brand Specialist (Supervisor) , COMME des GARÇONS (Menswear)

Role Responsibility

As a Brand Specialist, you will be the subject matter expert and true ambassador for your own business area. Fully knowledgeable and understanding of your Brand’s story and heritage, it is your job, to grow business, and in doing so to deliver the best service that only Selfridges can offer, and maintain the highest of retail standards in your space. Share your knowledge with your team, to raise the profile of your brand and drive sales.

As a Brand Specialist you will:

  • Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
  • Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
  • Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
  • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

The Ideal Candidate

  • All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
  • A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
  • Well informed. You will make it your business to know what our competitors are up to
  • Known to be a sales and service expert
  • Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
  • Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
  • A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
  • An example of our values, a trusted and respected colleague.

Selfridges

About Selfridges

CEO: Andrew Keith
Revenue: $2 to $5 billion (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.selfridges.com
Year Founded: 1909

Brand Specialist
Selfridges

www.selfridges.com
London, United Kingdom
Andrew Keith
$2 to $5 billion (USD)
1001 to 5000 Employees
Company - Private
Department, Clothing & Shoe Stores
1909
Related Jobs

All Related Listed jobs

Crew Member Full Time
McDonald's Limited Blackburn, England Today

As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs.

Graphic Designer
Rochdale Boroughwide Housing Rochdale, England 30000 GBP ANNUAL Today

Healthcare automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.

Store Team Member
Home Bargains Cardiff, Wales 10.86 GBP HOURLY Today

Our Store Team Members deliver outstanding customer service by greeting customers, assisting with product queries and providing a prompt service with a smile.

Customer Service Consultant - Leamington Spa
HSBC Royal Leamington Spa, England Today

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital

Customer Assistant-Foods
Marks & Spencer Worthing, South East England, England 21000 - 21420 GBP ANNUAL Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on