Brand Experience Manager

Brand Experience Manager London, England

John Lewis
Full Time London, England 28900 - 43400 GBP ANNUAL Today
Job description

What will you be doing?
You will influence the execution of all in-store customer touch points, creating inspiring retail theatre in an authentic way through virtual and in-store events and services, social media, marketing and ensuring the consistent delivery of campaigns. This will include working closely with the relevant leadership teams and individual Personal Stylists and Home Design Stylists to deliver outstanding and inspiring customer services. To do this, you will identify and prioritise activity within your responsibilities, agreeing and communicating targets within your shop, leading a programme of work, and managing resources and budgets. You will work with and support senior leaders to deliver the vision consistently throughout the shop.

You will build a network of internal and external stakeholders and utilise insight and information to understand the market, your local customers and the community in which you trade, as well as the strategic direction of the business. You will use this knowledge and network to determine the local strategy regarding customer experience for your shop and the local community in order to create an inspiring shopping experience for our target customers. Everything that you do will be focused on aligning to and driving forward the experience of our customers, making informed, commercial decisions about where and how to focus resource, time and budget.

You will work with other key teams to champion, inspire, coach and train Partners to consistently enhance our customers’ experience, applying your keen eye for detail to look at the shop from a customer perspective and to ensure that every customer experiences the best of our brand. You will influence without authority to impact broadly across the shop, growing knowledge, capability and awareness of how each element of the shop can contribute to outstanding delivery of the brand vision.

You will be an outstanding specialist in people. You will lead and inspire Partners in your shop, to create a culture of empowerment and engagement. You will support the shop lead to create the conditions for Partners to thrive as co-owners and to reach their full potential.

What you'll have :
A passion for customers, putting them at the heart of everything and understanding the Partnership ambition to offer differentiated service and presentation that is aligned to our values.


A strong understanding of Retail, including understanding of our competitors and the wider social, political and economic factors which impact our business.


Good relationship building skills with the ability to build rapport in order to collaborate and build lasting connections.


The ability to identify potential and talent in others, and to enable and empower Partners to grow and develop in capability and knowledge.
Strong skills in influencing and negotiating


What else could you bring?

Creative background in presentation or events
Retail management or front line customer service
Stakeholder management.
Project implementation
Change management
Budget Management experience

Brand Experience Manager
John Lewis

www.johnlewispartnership.co.uk
London, United Kingdom
Sharon White
$5 to $10 billion (USD)
10000+ Employees
Company - Private
General Merchandise & Superstores
1864
Related Jobs

All Related Listed jobs

SEO Operational Leaders London & Essex - DWP
Department for Work and Pensions London, England 43755 - 45919 GBP ANNUAL Today

Motivate and encourage teams to operate flexibly, seeking feedback, listening and acting on this, setting performance standards and personalising services for

data analyst
Huntington National Bank Columbus, OH 78481 - 55281 USD ANNUAL Today
host
J D Wetherspoon Blackpool, England 11.520192307692307 - 10.520192307692307 GBP HOURLY Today

Job Description

ESSENTIAL REQUIREMENTS – please do not apply if you do not have all of the following:

Proof of Right to Work in...

Substitute Office Clerk ($184.56/day or hourly rate, $92.28/day for 4 hours or less or hourly rate)
Education for Change Oakland, CA 23.07 USD HOURLY Today

Support family communication via flyer creation, Robo-calls, translation, etc. Ensure safety of students in the front office and around school, and support with

Production Operator - Micronising
GSK Ware, England 24699 - 35036 GBP ANNUAL Today

Performing routine checks and processing problem solving during the preparation, execution and completion of the manufacturing (and supporting activities).