Brand & Digital Designer London, England

Liberty Global

Full Time London, England 35000 - 50000 GBP ANNUAL Today

Job description

Company Overview

Egg is on a mission to crack clean energy! We empower a sustainable future, helping our customers save energy, money and the planet one kilowatt hour at a time.

We are part of Liberty Global PLC – one of the world’s leading converged video, broadband and communication companies operating under the consumer brands Virgin Media, Telenet and UPC. Established in 2010, Egg is an industry leading renewable energy company in the process of scaling significantly following acquisition and investment from Liberty Global. Egg has an ambitious growth plan to be a top 4 market player in the UK within 2-3 years.

Purpose of role

Reporting to the Head of Product & Experience, you’ll be responsible for our creative brand assets and our end-to-end digital customer experience design. We currently have a digital onboarding journey for our electric vehicle and Solar products, and you’ll be responsible for evolving these ensuring our customers have the best digital experience.

Responsibilities

Work with the team to utilise customer data, industry research, analytics and insights to optimise digital designs, journeys and user stories.
Works with creative assets to incorporate brand identity into the customer experience.
Bring customer propositions to life through brand and digital design.
Prototype/pilot new services to market test operational viability.
Ensure a holistic, joined up end user (customer) experience is designed and tested.
Create and iterate on wireframes of app and web journey designs.
Work closely with development team to bring designs to fruition.
Run user research sessions and focus groups to generate feedback to feed into product designs.
Collate tracking data to feed into designs.
Link the development of conceptual ideas into concrete designs in line with a brands identity and business strategy.
Provide a clear vision for improving design processes and explaining and presenting design decisions to service designers business owners and stakeholders.

Key skills

Experience

UX/UI, Graphics or Product design degree essential
CX, product design and/or innovation experience desired
Working as part of a team to deliver on tight deadlines with quality outputs and alongside 3rd party partners
Working in digital projects or departments
Designing customer-facing assets or services
Development of customer journeys, service blueprints and workshop facilitation
B2C retail experience ideal
Excellent creative design capabilities with experience using creative design software (InDesign, Sketch, Figma, Miro).

Knowledge & Skills

An excellent communicator
Strategy and planning (in particular for new or innovative products)
Managing projects / delivering outcomes
Ability to put self in shoes of mass market customers
Excellent teamworking skills
Ability to simplify complex issues
Customer-centric outlook
Exposure to digital relevant technology areas (e.g. web content management, Mobile Apps, Marketing platforms).

Requirements

Be "customer-obsessed". Someone that will work on gaining a deep understanding of our customers and their behaviour.
An ability to solve real problems through design, demonstrated through projects that have a measurable impact on the business.
Great attention to detail.
Be a creative designer – think outside the box.

Package