Branch Support Coordinator Birmingham, England
Job description
The Role
We have an exciting opportunity for a Branch Support Coordinator to join our Fortem team, based in Birmingham! This is a permanent position ideal for someone who is confident, driven and passionate to succeed. At the heart of the office a Branch Support Coordinator will need to provide support to core workstreams and coordinate the completion of key tasks that allow for smooth operational running of the branch. Benefits • Salary sacrifice company car OR basic salary + Motor Expenditure Allowance • 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend) • Generous Sick Pay • Pay review every January • 26 weeks full pay maternity leave • 8 weeks full pay paternity leave • Discounted gym memberships at national and local gyms • Up to £3,000 colleague referral fee • Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
The Project
Your responsibilities will include: • Coordinate branch training, including liaising with SmartHub to ensure availability and attendance is managed and recorded. • Ensure all trades have the correct PPE available to them and closely monitor issued PPE to control costs and stock levels. • Coordination of all records relating to compliance, including Asbestos, Electrical Testing and Inspection surveys, Gas Servicing and Q-Mark Doors; ensuring all certificates are stored correctly and sent to client within KPI and contract timescales. • Report on performance against SLAs for transfer of certificates and manage the register for Q-Mark door installations and repairs. • Ensure all records relating to waste transfer are kept up to date and escalate issues with any subcontractors or direct trades to operational management team • Maintain H&S Matrix and ensure all information from WIP inspections are updated, including all safety requirements along with records for PAT testing, building compliance and fire safety – chasing up information from relevant supervisors or managers. • Ensure all activities relating to permits are adhered to 100% at all times. • Attend various meetings as minute taker, ensuring minutes are accurate and typed up in a timely manner. • Raising of subcontractor purchase orders in line with agreed SLAs • Complete payroll accurately, with coordination of timesheets and overtime forms. • Update all Asset Register records and escalate areas of non-conformance to management team •Maintain TTC driver system and ensure any non-compliance is highlighted to individuals immediately, escalating to management where necessary. •Ensure apprentice reviews and any associated meetings are organised • Coordination of customer complaints – ensuring that a satisfactory response is returned to client within SLA • Coordination of EPC data for void properties and house sales, with robust record keeping of certificates and transfer to client • Assist with new starter onboarding – ordering of uniform, PPE, ID cards and any equipment needed. • Ensure trades have access to fuel cards – including ordering and liaising with key stakeholders to ensure ‘sharing’ cards is not needed. • Production and sending of gas servicing letters – accurate record keeping of sent batches • Ensure 100% adherence of all tasks relating to the permit system, including storing documents in the correct location. • Keep branch notice boards up to date with all relevant compliance documents and employee communications. • Administration of fleet information – including damage tracking, MOT and servicing requirements as well as any ad-hoc repairs • Vehicle hiring and purchase tasks completed in line with agreed process and correct storage of relevant documentation • Monitoring of CAPs for workstreams to ensure efficient resolution and closure, in conjunction with workstream leads • Tasks relating to vehicle equipment such as trackers and dashcams follow process and all relevant documents stored correctly. • Ordering of consumable items, stationary and other critical items in line with budget. • Be a Branch champion for H&S, office and yard cleanliness and influence others to share same principles Further responsibilities continued below:
Essential and Desirable Criteria
• Support workstreams with adhoc tasks that require administrative support. • Monitoring of branch annual leave, absence and accurate collation of return to work information. Distribute relevant leave entitlement forms to staff/trades as required as well as tracking absence accurately and associated documents stored correctly. • All admin task relating to the leaver process are adhered to and all relevant documents stored in the correct location • Ensure that probation reviews are planned and completing within the correct timescales and probation tracker is kept up to date. •Be a champion for, and demonstrate Fortem values and behaviours The successful candidate will meet the following criteria: Essential: • Ability to create and maintain spreadsheets to ensure accuracy of information. Use excel formulas competently. • Enjoys evaluating, probing, investigating and challenging information – working in an innovative way. • Experience in managing a challenging workload whilst maintaining high standards. • Excellent interpersonal skills. • Positive proactive attitude • High level of IT literacy and data handling skills –excel, word, PowerPoint and outlook mail merge. • Familiar with workforce management systems (such as Maintain) • Experience in a responsive service delivery environment • Soft people skills where people are engaged in a non-confrontational/non-combative way. • Understanding of health and safety policies and importance of record keeping for compliance purposes. Desirable: • Repair and maintenance background in a housing environment. • Experience of reducing costs in an office environment (consumables, stationary). • Good level of Health and Safety awareness or a H&S qualification such as IOSH. Other Requirements: • Professional and organized approach with high standards. •Ability to use initiative, seeking new ways of working to drive improvement.
Personal Qualities
We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites and resolving problems pro-actively. At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We look for people who: • Are honest and trustworthy • Consistently exceed expectations • Take ownership of tasks and see things through • Meet deadlines • Go the extra mile • Respect and value other ideas Sound like you? If so, come and join our Fortem team and become a great ambassador of our business.
Additional Information
We offer a competitive salary in addition to a comprehensive benefits package* including a company pension scheme, life assurance, discounted private medical cover, incentive scheme, employee trade discounts, birthday leave and many more. Some flexibility in working patterns is to be expected and a clean driving license is essential. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements. * Benefits may vary dependent upon the role and type of employment contract.
About Us
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR02365
