Branch Customer Assistant (South Wigston) South Wigston, England
Job description
Here at the Hinckley and Rugby Building Society we take pride in everything we do and in the high standards to which we hold ourselves to. We are mutual with roots firmly grown from 2 towns and 2 counties which today serves the local communities of Leicestershire and Warwickshire, as well as a national membership base. Our people are our greatest asset, and we are dedicated to hiring, nurturing, and developing the right people in the right place to continue to service our members to the highest standard.
About the role
We are pleased to announce that we have an exciting opportunity in the branch network for a full time Customer Assistant based at our South Wigston Branch.
We are looking for a confident and helpful individual who is passionate about providing excellent customer service and has great communication skills. The role covers a wide variety of tasks within the branch and requires a flexible approach including a willingness to work at other branches if requested (which travel expenses will be paid). This role is customer facing and involves the daily handling of customer transactions and administration work associated with the smooth running of the branch. The successful candidate will be able to demonstrate confidence and enthusiasm when dealing with customers, ideally have experience of handing cash, and customer queries, and are able to work in a busy office environment.
The salary is from £20,265 depending on experience. Working hours are 35 hours and 25 minutes per week, (Monday – Friday 8.55am – 5pm with one hour unpaid for lunch). Saturday morning working is required (minimum 2 Saturdays a month on a rota basis), where a payment of £59.13 will be made, in addition to your salary.
- Strong communication skills.
- Excellent and confident telephone manner.
- Ability to think on your feet and solve problems quickly.
- Capability to adapt quickly in an agile working environment.
- Meticulous organisation and prioritisation skills.
- Ability to multi-task.
- A strong focus on customer service.
- Good IT skills including a basic understanding of the MS Office package.
Why work for Hinckley & Rugby Building Society
- 25 days annual leave, with bank holidays in addition, with ability to increase with tenure
- Additional day off during your birthday month
- Opportunity to purchase an additional 3 days’ annual leave each year
- Annual discretionary bonus based on performance
- Group Income Protection
- Private healthcare cover
- Four times basic salary life cover
- Access to the Employee Assistance Programme (EAP) and the Society’s Mental Health First Aiders
- Enhanced family leave packages
- Three days paid leave per year to work in the community or as a volunteer
We look forward to hearing from you!
