Branch Administrator Dartford, England
Job description
We have a great opportunity for an experienced Administrator to join Stannah at our Dartford Service Branch.
As an Administrator, you will be working within a small team providing administrative support with a strong focus on Customer Service.
On a day-to-day basis, you will liaise with our customers, engineers and internal departments by phone and email taking ownership of queries through to resolution.
Our ideal candidate would have previous experience working within a busy office environment. You will have the ability to plan and prioritise workloads and are capable of interpreting and reporting accurate data.
Key Responsibilities:
- Respond to enquiries by phone and email from customers and engineers finding appropriate resolutions
- Schedule work for field engineers
- Process Invoices and resolve any queries.
- Input, update and maintain records within our electronic database
- Create reports using Excel
- General administration including filing, photocopying, scanning, dealing with couriers and post
Minimum Requirements/Qualifications:
- Previous experience working in a fast paced office environment
- NVQ in Administration or equivalent is desirable
Company Information:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.
We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.
Benefits Include:
- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme - a proportion of Company earnings shared equally between all employees and paid out at regular intervals
- 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations
- Life Assurance Scheme
- Long Service award scheme, with additional holiday benefit
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
- Employee Assistance Programme
- Company Sick Pay
- Enhanced maternity and paternity provision
