Boutique Director - Harrods

Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and commitment of the women and men who work in our Maison. As a House of Connoisseurs in Haute Horlogerie, Vacheron Constantin has, at no time in its >267-year history, ever stopped creating, enhancing, and reinventing itself.

Be One Of Not Many

Boutique Director - Harrods

(Permanent Full-Time)

HOW WILL YOU MAKE AN IMPACT?

The Boutique Director will have a key focus on business development with the objective of increasing sales, develop clientele, foster and build client loyalty, organise Boutique activities to offer a flawless experience to our clientele. The Boutique Director will leverage on Harrods ecosystem to increase brand awareness and client recruitment.

Business Development:

• Reach quantitative and qualitative targets in line with Brand objectives
• Participate in networking activities outside of the Boutique including client events
• Initiate Boutique events and activities through partnerships to boost sales and traffic.
• Lead by example and develop individual relationships with clients and prospects.
• Drive the changes and ensure adoption of new tools & Services
• In collaboration with the boutique management team, drive and monitor all CRM and clienteling initiatives

Boutique Management & Team Leadership:

• Driving, monitoring and reporting Performance. Developing and sharing an in-depth knowledge of the boutique business
• Managing Store Operations in accordance with corporate guidelines. Ensuring that store operations and all store procedures are perfectly followed to enable the team to perform at their very best on the shop floor
• Providing to the team a strong sense of purpose by inspiring a cohesive team spirit. Coaching and motivating them to achieve KPI’s and perform above expectations.
• Ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
• Actively source candidates & maintain a pool of talents through candidates

Ambassador of the Maison:

• Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
• Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…)
• Adhering with Passion to the values and rituals of presentation established by the Maison

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Solid experience in Luxury Goods Retail with demonstrable and relevant Boutique management experience
• Previous experience in managing a team by leading, motivating, training and developing through active management (KPI management)
• Excellent communication skills. Fluent in English and another language is a plus

HOW DO WE KEEP YOU SMILING?

As a significant member of the Vacheron community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Sales Manager for Vacheron

3rd Stage – Interview with the Brand Director for Vacheron

4th Stage – Interview with Vacheron HQ