Bookings Advisor

Bookings Advisor Cardiff, Wales

Dick Lovett
Full Time Cardiff, Wales 25000 - 28000 GBP ANNUAL Today
Job description

  • Vacancies
  • Bookings Advisor

Bookings Advisor

Emma Watkins
Full time
Customer Contact Centre
£25000 to £28000 per annum
  • OTE - £25,000 - £28,000
  • A generous holiday allowance (25 days holiday plus 8 days bank holiday)
  • Bonus
  • 5 day week
  • Contributory pension scheme
  • Life assurance
  • Private healthcare
  • You will also receive excellent training and development from our Group staff
Closing date
12th May 2023

Vacancy description

Are you looking for a new career in customer service? The automotive industry is fast-paced, exciting, and full of development opportunities. One of the best places to start is in our Bookings team in Cardiff.

A Bookings Advisor is the first point of contact for our customers. Working in a friendly team, your role will be to support our customers by booking in their service, repair and MOT appointments over the phone and email. There is nothing more important to Dick Lovett than delivering the best customer service for our amazing customers with every single interaction.

Our team is based at Porsche Centre Cardiff and look after bookings for Porsche and Aston Martin. We put a lot of time and effort into ensuring that our Booking Advisors are fully up to speed with all the training and information that they need from around the Dick Lovett Group, so this is a fantastic opportunity to develop your automotive knowledge and customer service skills whilst working in a great team.

Key responsibilities:

  • Make customer Service, MOT and repair bookings for BMW, MINI, Jaguar and Land Rover
  • Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
  • Keep customer notes up to date including future booking dates, customer details and vehicle details
  • Communicate offers clearly with details of the benefits to customers
  • Follow up on customer enquiries with the Aftersales departments

If you can think on your feet, work as a team and deliver exceptional customer service, you would be a great fit for our Customer Contact Centre. Our successful candidate will bring their personality to work with them, be able to remain calm under pressure and be willing to roll up their sleeves to get things right the first time.

Essential Qualifications

  • Experience of working in a customer-centred role, either in person or over the phone is essential
  • Great communication skills
  • Attention to detail and accuracy with data processing

Our Bookings Team is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.


Porsche Centre Cardiff
Link Park
Penarth Road
South Wales
CF11 8TW

Bookings Advisor
Dick Lovett
Swindon, United Kingdom
$500 million to $1 billion (USD)
501 to 1000 Employees
Company - Private
Motor Vehicle Dealers
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