Bookings Advisor

Bookings Advisor Cardiff, Wales

Dick Lovett
Full Time Cardiff, Wales 25000 - 28000 GBP ANNUAL Today
Job description

  • Vacancies
  • Bookings Advisor

Bookings Advisor

Contact
Emma Watkins
Hours
Full time
Department
Customer Contact Centre
Salary
£25000 to £28000 per annum
Benefits
  • OTE - £25,000 - £28,000
  • A generous holiday allowance (25 days holiday plus 8 days bank holiday)
  • Bonus
  • 5 day week
  • Contributory pension scheme
  • Life assurance
  • Private healthcare
  • You will also receive excellent training and development from our Group staff
Closing date
12th May 2023

Vacancy description

Are you looking for a new career in customer service? The automotive industry is fast-paced, exciting, and full of development opportunities. One of the best places to start is in our Bookings team in Cardiff.

A Bookings Advisor is the first point of contact for our customers. Working in a friendly team, your role will be to support our customers by booking in their service, repair and MOT appointments over the phone and email. There is nothing more important to Dick Lovett than delivering the best customer service for our amazing customers with every single interaction.

Our team is based at Porsche Centre Cardiff and look after bookings for Porsche and Aston Martin. We put a lot of time and effort into ensuring that our Booking Advisors are fully up to speed with all the training and information that they need from around the Dick Lovett Group, so this is a fantastic opportunity to develop your automotive knowledge and customer service skills whilst working in a great team.

Key responsibilities:

  • Make customer Service, MOT and repair bookings for BMW, MINI, Jaguar and Land Rover
  • Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
  • Keep customer notes up to date including future booking dates, customer details and vehicle details
  • Communicate offers clearly with details of the benefits to customers
  • Follow up on customer enquiries with the Aftersales departments

If you can think on your feet, work as a team and deliver exceptional customer service, you would be a great fit for our Customer Contact Centre. Our successful candidate will bring their personality to work with them, be able to remain calm under pressure and be willing to roll up their sleeves to get things right the first time.

Essential Qualifications

  • Experience of working in a customer-centred role, either in person or over the phone is essential
  • Great communication skills
  • Attention to detail and accuracy with data processing

Our Bookings Team is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.

Location

Porsche Centre Cardiff
Link Park
Penarth Road
Cardiff
South Wales
CF11 8TW

Bookings Advisor
Dick Lovett

www.dicklovett.co.uk
Swindon, United Kingdom
$500 million to $1 billion (USD)
501 to 1000 Employees
Company - Private
Motor Vehicle Dealers
1966
Related Jobs

All Related Listed jobs

intern
Retail Insights London, England Today

Are you looking for a 4-month internship starting the 14th of August? We have good news for you.

If you are an aspiring entrepreneur,...

applications engineer
Apple Austin, TX Today
PROCESS ENGINEER
Saint-Gobain Melton Mowbray, England 38794 - 48384 GBP ANNUAL Today

The roles objective is to improve production performance through identifying and leading projects and improvement activities which will develop the plants

Waiter / Waitress
Slug And Lettuce Nottingham, England 10.52 GBP HOURLY Today

Welcome and engage every guest. Make recommendations that elevate guest experiences. Maintain a clean & safe environment for guests and colleagues.

Nursery Practitioner
Mini Explorers Nature Nursery & Pre School Droitwich, England 12 GBP HOURLY Today

You'll be working alongside children between the ages of 0-5 at our wonderfully unique outdoors nursery in Droitwich (Mainly with the toddler age range but may