Bookings Advisor

Contact

Emma Watkins

Hours

Full time

Department

Customer Contact Centre

Salary

£25000 to £28000 per annum

Benefits

OTE - £25,000 - £28,000
A generous holiday allowance (25 days holiday plus 8 days bank holiday)
Bonus
5 day week
Contributory pension scheme
Life assurance
Private healthcare
You will also receive excellent training and development from our Group staff

Closing date

12th May 2023

Vacancy description

Are you looking for a new career in customer service? The automotive industry is fast-paced, exciting, and full of development opportunities. One of the best places to start is in our Bookings team in Cardiff.

A Bookings Advisor is the first point of contact for our customers. Working in a friendly team, your role will be to support our customers by booking in their service, repair and MOT appointments over the phone and email. There is nothing more important to Dick Lovett than delivering the best customer service for our amazing customers with every single interaction.

Our team is based at Porsche Centre Cardiff and look after bookings for Porsche and Aston Martin. We put a lot of time and effort into ensuring that our Booking Advisors are fully up to speed with all the training and information that they need from around the Dick Lovett Group, so this is a fantastic opportunity to develop your automotive knowledge and customer service skills whilst working in a great team.

Key responsibilities:

Make customer Service, MOT and repair bookings for BMW, MINI, Jaguar and Land Rover
Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
Keep customer notes up to date including future booking dates, customer details and vehicle details
Communicate offers clearly with details of the benefits to customers
Follow up on customer enquiries with the Aftersales departments

If you can think on your feet, work as a team and deliver exceptional customer service, you would be a great fit for our Customer Contact Centre. Our successful candidate will bring their personality to work with them, be able to remain calm under pressure and be willing to roll up their sleeves to get things right the first time.

Essential Qualifications

Experience of working in a customer-centred role, either in person or over the phone is essential
Great communication skills
Attention to detail and accuracy with data processing

Our Bookings Team is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.