Bookings Administrator Derby, England
Job description
HEAD OFFICE
Bookings Administrator
Bookings Administrator
Derby Hospital | Outpatients | Permanent | Part Time
Salary £21,333 pro rata
19 hours per week | 1 positions available
Shift Information - Availability required for various shifts between 7.45am-6.00pm Monday - Friday, may have the occasional Saturday morning 9am-1pm
Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.
The Opportunity
The Bookings Administrator will be responsible for effectively and efficiently administering a large caseload of patients from referral to booking, ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.
As a Booking Administrator you will;
Process telephone calls/referrals received by e-mail and warm handover. Obtaining relevant information from the patient. Creating case files and updating all internal computer databases / spreadsheets.
Liaising between the Consultant/secretaries and patient to book both Assessment 1st appointments and follow up appointments and advise the referrer of arrangements.
Administer company referrals from referral to discharge in accordance with the company’s processes and procedures and within agreed specified timescales.
Maintain accurate and up to date records of all caseload activities in accordance with company processes and procedures and within agreed timescales.
Manage all patient queries during their case life.
Despatch communications (reports, emails, telephone calls) to relevant parties to ensure cases are processed effectively and efficiently and within agreed specified timescales.
Outpatients reception. Meet and greet patients /take payments
The Person
As an experienced Customer Service individual you will have the following skills:
Previous experience working in a fast paced customer service environment
Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment
Excellent telephone Manner
Excellent verbal and written English communication skills
Good working knowledge of excel, word, outlook, bespoke database
Excellent attention to detail
An understanding of the importance of policies and operating procedures
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From a cycle to work scheme to financial wellbeing support, gym membership, private healthcare and more. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
