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Job description

Our aim is simple: to reduce language barriers. Founded over 20 years ago, DA Languages provides language services to both the public and private sector. With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in the UK.

About The Role

Due to our ongoing growth, we’re looking for a Booking Coordinator to join our team to help fulfil client bookings and send the right interpreter to client jobs.

Reporting to the Bookings Team Leader, you will have real and rare opportunity to join a highly ambitious, expanding private equity-backed business with significant career value.

We require an able multitasker to join our team and the ideal applicant must be a dynamic individual who has the ability to work under pressure, is a great communicator and takes pride completing a task to a high standard.

This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider, and learn from a diverse group of talented individuals!

Key Responsibilities

• Booking interpreters on to jobs
• Calling clients – showing great telephone etiquette and customer care
• Ensuring an interpreter is present for every booking
• Build rapport with clients and interpreters
• Prioritising tasks – showing organisation and flexibility
• Quickly and efficiently managing incoming and outgoing calls and emails

What’s in it for you?

• Career progression opportunities in a fast growing business
• Flexible working post-training (4 days a week in office, 1 day at home)
• 22 days annual leave plus bank holidays, this increases with your service
• Enhanced Maternity and Paternity Pay
• Employee referral scheme and bonuses
• Free breakfast, fresh fruit and tea & coffee provided daily
• Part of Manchester Liftshare Community platform
• Exclusive access to PerkBox, a portal that offers retail discounts for stores such as ASOS, H&M, Adidas and freebies such as free drinks at Café Nero, learning perks, insurance savings and discounted gym memberships. Gain access to wellness resources such as online workouts and yoga, meditations, and hypnotherapy sessions
• Internal employee recognition schemes such as employee of the month and end of year awards
• Employee Assistance Program providing up to 4 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts
• Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions!

If you can bring enthusiasm, tenacity and a professional approach to work then apply today.

Applicants must be UK residents and possess the right to work in the UK. DA Languages is committed to the elimination of discrimination, be it direct or indirect, and will actively work with our staff and clients to ensure the equality of treatment for all, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.

Please note, a passed DBS check is required for the role.

Job Types: Full-time, Permanent

Salary: £21,255.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Referral programme
• Store discount
• Transport links
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• This role is hybrid with four days in the office per week and one day working from home after completion of training, please confirm your happy to proceed on this basis?

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• Stretford (required)

Work Location: In person

Expected start date: 04/09/2023