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Job description

PREVIOUS APPLICANTS NEED NOT APPLY

An opportunity has arisen for a full time vacancy as a Booking Co-ordinator working in the busy central booking team.

The post holder will be required to provide excellent customer service to all service users ensuring that they are polite and courteous at all times.

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated new and follow up clinics.

The post holders will be given full training to enable them to work in the booking team.

The standard hours of work are 08:30 – 17:00 Monday to Friday with a 1 hour lunch break, but the hours of work are flexible.

An exciting opportunity has arisen for a Booking Co-ordinator to cover services as part of the new partial booking system.

The Booking Co-ordinator will be responsible for providing a comprehensive, efficient and effective appointment booking service in order to meet the Trust’s patient waiting times, liaising closely with and responding to queries relating to appointments and activity from all stakeholders, providing support both internal and external to the Trust.

The successful candidate must be customer care focused, with exceptional communication and interpersonal skills when dealing with patients both face to face and over the telephone. As the role is within a busy booking team an ability to work under pressure is vital.

Previous applicants need not apply.

Supporting our vision and values

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

COMPASSION – treating everyone with kindness – welcoming diversity and inclusion, considering individual needs; and
challenging inappropriate behaviours outside of our values

• AMBITION – Aspiring to be the best – reaching high standards, providing exceptional care and services; and achieving

measurable improvements in people’s health and wellbeing

• RESPECT – Valuing and appreciating everyone – listening, learning and acting on their experiences, being open and

honest; and recognising that working with others brings benefits

• ENCOURAGEMENT– Opportunities for all – supporting education and development, he

Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

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