Booking Clerk/Receptionist Nuneaton, England
Job description
Main duties and Responsibilities To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols. To draw up lists for operation sessions, in accordance with agreed protocols. To reschedule appointments and lists as necessary, according to agreed protocols. To provide information to patients about booking procedures and provide relevant leaflets and information packs.
To assist with the maintenance and validation of waiting list information. Liaise with Consultant/Surgeons when compiling operation lists. Book patients for operations from peripheral clinics held at other hospitals. Provide provisional operation lists to surgeons for them to agree/alter as necessary.
Book patients onto other hospital operation lists for day surgery. Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines. To be flexible and be willing to assist and cover other colleagues within the Unit. Welcome patients and members of the public entering the department.
Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department. Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner. Complete the transfer of patients on Lorenzo system, in a timely manner. Make follow up outpatient appointments as required.
Assist patients with any transport difficulties. Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge. Answer the telephone and take necessary action. Download information from Unisoft for endoscopy staff to submit reports to GPs.
Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas. Telephone patients to remind patients of their procedure date and gain confirmation of their attendance. Follow the required procedure for all patients who do not attend on the day to ensure; Patient is removed from waiting list or receives another appointment Lorenzo is updated Details are given to the Ward Manager If clinics are not open to allow the booking of outpatient appointments inform relevant parties.
Relationships Internal: Medical Staff Nursing Staff Operational Managers Clerical Staff External: Outside agencies as required Special Requirements Possess a good standard of education along with good keyboard skills RSA 11 or equivalent. A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role. Must be able to communicate in a professional manner with the public, internal and external professional bodies. The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
To sit for long periods of time inputting data onto computer programme. To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone. To be able to communicate with all disciplines of staff and internal and external professional bodies. 6 day working service.
