Bodyshop Receptionist Milton Keynes, England
Job description
We are a busy automotive body shop, looking for someone to handle incoming bookings and keep our customers updated on all stages of their car repairs. via telephone, email and face to face. The ideal candidate will have previous experience in the motor trade and/or basic knowledge of car parts
a. Instigate and ensure regular and appropriate communication with customers, keeping the management system up to date.
b. Developing and maintaining close working relationships with customer, work providers and suppliers.
c. Work with the workshop team to attain realistic due dates for customer vehicle returns and bookings.
d. Ensure confirmed dates are communicated to the customer.
e. Proactively monitor progress of repair and keeping the customer informed in advance of any changes, delays or improvements.
f. Prepare timely, accurate documentation in line with customer and Standard operating requirements including BS10125
g. Proactively assist customers with all enquiries, ensuring the resolution of issues is clearly communicated to customers and other interested parties in a timely manner.
h. Follow departmental procedures
i. Maintain accurate records in body shop management system and other systems
j. Administration tasks such as email, and updating, databases, filing and basic administration
k. Ensure customer awareness of all products and services available
l. Maintain effective liaison with parts, workshop teams and sales teams
m. Ensure the tidiness of the reception desk to promote the professional image of the company and that all displays / promotions, prices, materials etc. are current and in first class condition
n. Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
o. Notify customers promptly of completion of work
p. Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager and formally recorded
q. Follow correct procedure when issuing and checking in courtesy cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
r. Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures
s. Receive and register payments.
t. Booking in parts received and managing any returns
u.. Undertake other tasks and responsibilities as requested
Job Type: Full-time
Pay: Up to £28,000.00 per year
Benefits:
- Company pension
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: Reception
Expected start date: 27/02/2023
