Bodyshop Customer Service Advisor

Bodyshop Customer Service Advisor Greenock, Scotland

Accident Repair Centre (Scotland) Ltd
Full Time Greenock, Scotland 10.56 - 12.04 GBP Today
Job description

Title: Bodyshop Customer Service Advisor

Hours: Mon-Thur 8am-5pm, Fri 8am-4:30pm

Salary: Commensurate with Experience

We are currently seeking a motivated and detail-oriented individual to join our team as a Bodyshop Customer Service Advisor based at our head office in Greenock. You will play a vital role in providing administrative support to the bodyshop department. Your exceptional organizational skills and ability to multitask will contribute to the efficient operation of the bodyshop, ensuring customer satisfaction and smooth workflow.

Responsibilities include but are not limited to:

Administrative Support: Provide comprehensive administrative support to the bodyshop team, including managing paperwork, maintaining records, and filing documents accurately and promptly.

Customer Service: Interact with customers professionally, answering inquiries, scheduling appointments, and providing updates on repair progress. Ensure exceptional customer service standards are maintained at all times.

Workflow Coordination: Collaborate with the bodyshop manager to prioritize repair jobs and ensure smooth workflow within the department. Coordinate with technicians and parts departments to facilitate efficient repair processes.

Invoicing and Credit Control: Generate and process invoices for completed repairs, ensuring accuracy and timely submission. Actively chase outstanding debt to ensure it is paid within payment terms

Qualifications and Skills:

  • Previous experience in an administrative role within the automotive industry is preferred.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Excellent attention to detail and accuracy.
  • Effective communication and interpersonal skills to interact with customers, suppliers, and internal teams.
  • Proficiency in computer applications, including MS Office Suite and automotive software.
  • Knowledge of bodyshop operations and repair processes is an advantage.
  • Ability to work independently and as part of a team, demonstrating a proactive and flexible attitude.
  • High level of professionalism and a commitment to providing exceptional customer service.

Job Types: Full-time, Permanent

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location: In person

Bodyshop Customer Service Advisor
Accident Repair Centre (Scotland) Ltd

Related Jobs

All Related Listed jobs

FMS Project Support
Scottish Football Association Glasgow, Scotland 25000 - 30000 GBP ANNUAL Today

We are seeking bright, proactive individuals with the ability to work in a fast paced and challenging project and play an integral role in all aspects of the

Academic Fellowship in General Practice
University of Glasgow Glasgow, Scotland 38704 - 68453 GBP ANNUAL Today

For informal enquiries, please contact Karen Penman, Scottish School of Primary Care Administrator (telephone 0141 330 5758, email: [email protected]).

Vehicles Progress Chaser
BCA Corby, Northamptonshire, East Midlands, England 26592 GBP ANNUAL Today

Access to The Constellation Hub providing online and store discounts with a range of retailers as well as access to competitions for sporting event tickets!

TUI Retail Travel Advisor, Edinburgh Cameron Toll, 20 Hours
TUI Edinburgh, Scotland 21500 GBP ANNUAL Today

By providing you with the best tools, youll build your knowledge to understand our customers and adapt your style to help answer questions, bring holidays to

Interior Design Administrator
Artspace Interior Design Andover, England Today

A confident and professional communicator with a warm telephone manner. Responding to warehouse queries and chasing outstanding items.