Blue Star Porter (Fixed Term) Leeds, England
Job description
An opportunity has arisen for a Blue Star Porter to provide guidance, information and assistance to customers and to meet the needs of our customers with who may need additional support.
Duties include:
- Providing information and assistance to customers in a polite and courteous manner.
- Providing assistance to customers, including those with disabilities, those who are elderly, or those with heavy or awkward luggage either from pre-booked arrangements or ‘as required’.
- Ensuring an adequate supply of self-help trolleys is maintained in authorised areas and return abandoned trolleys and ramps to authorised areas.
- Anticipating customer requirements and being mobile around key locations on platforms.
About you:
To fulfil this highly responsible role, you’ll need:
- A proactive approach to offering help and support to those who may need it
- To be conscientious and hard working and be a positive role model for Northern
- The ability to operate simple radio systems and electrical appliances or be willing to learn
- Able to work shift patterns including evening, nights and weekend work
Our Values
You'll also need to share our values, too. They reflect what's important to the way we work, which means we look for the same in everyone who joins us...
Make it happen - We get the job done. Our expertise and knowledge mean we see things through.
Make it easy – Who likes complicated? We keep things simple, help each other out, and always find solutions.
Benefits and Rewards:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
- Recognition Programmes - from our Loyalty Awards events to our Proud to be Northern Awards, we make sure our people know they’re appreciated.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- A generous holiday entitlement - our incredibly generous holiday entitlements can help you feel like you can get away too.
- Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
Ready to help our customers go do their thing? You can get started by telling us more about what your thing is.
All you need to do is complete our online application form - and we’ll be in touch to let you know what happens next.
