Birmingham CViT Shift Manager Birmingham, England
Job description
Summary
Salary: £34,788.84
Grade: 2B
Contract Type: Permanent
Location: Birmingham CVIT
Closing Date: 20th February 2023
The Purpose of the Role
- To lead, motivate and support the frontline team in the site, whilst effectively managing performance against key performance indicators and delivering excellent customer service and experience.
- To ensure that Post Office Supply Chain remains compliant, safe, secure and legal in the completion of the operation and to positively contribute to the business bottom line, by challenging costs and driving excellent engagement.
Principal Accountabilities
- The management of the day to day operation on site, enabling the smooth transition of the operation, resolving any day to day issues, monitoring inbound/outbound consignments and ensuring excellent customer service is delivered to our customers. Through effective management of the indoor and outdoor team.
- Deliver training and key communications to our teams to ensure that they are fully informed of what is required and of all relevant business information and changes that impact on their roles and responsibilities and enable a great place to work for all colleagues.
- To undertake crew performance reviews and to be honest and open where performance needs to be improved and take steps with team members to deliver improvement in performance and to recognise excellent performance where it is given, ensuring that recognition is given and identifying best practice and learning that can be deployed.
- To ensure that vehicles are regularly cleaned and serviced in accordance to our fleet maintenance plans whilst ensuring sufficient resources are available to carry out all customer dependencies. This enables great service and excellent vehicle performance to be delivered.
- Where performance falls below the required standard and where incidents requiring of investigation takes place, the Shift Manager will be the first line of the business conduct code, initiating fact finding interviews and where necessary issuing informal decision as appropriate and where more serious, passes these up to the Depot/Operations Manager for further consideration.
- To undertake and manage all aspects of the opening and closedown of the site, ensuring that all security protocols and procedures are observed, whilst ensuring the safety of the team at all times.
- The undertaking of all vehicle administration tasks and to ensure that the vehicles have up to date and accurate records at all times and to work with the Transport Manager on areas identified for improvement.
- To ensure that Annual Leave, Attendance Management and people administration processes are implemented fairly and to timescale across the operation as per business instructions.
- Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.
Qualifications, Experience & Skills
Knowledge required
- Line Management of a frontline team and a fleet of vehicles.
- EU and Domestic transport regulations and deployment.
- Business Policies, process and procedures.
- The ability to produce and deploy local plans.
Experience required
- Managing a frontline team
- Managing a fleet of vehicles
- Working as part of a team or in isolation.
- Basic Health and Safety principals and the safety of the team and self.
- Working within a budget and cost awareness.
- Working in collaboration with staff associations.
Qualifications required
- CPC Holder would be desirable
- Logistics Qualification would be desirable
Skills required
- Excellent people and communication.
- Sound decision making
- The ability to understand and analyse reports to deliver operational improvements.
- Planning and deployment.
- Managing change
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.
We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.
Securing the future Post Office’s future:
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come. This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of.
Working at the Post Office:
Post Office colleagues are the driving force behind our business. Whether they are in our branches or supporting from our offices, we are proud of the energy, commitment and customer focus our people all have in common.
All Post Office people are guided by our three values and behaviours, see Code of Business Standards:
We care by always thinking customer
We strive to make things ever better through honest challenge
We commit to decisive deliver
