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Job description

Working as part of the department of Immunology specimen reception team based at LRI, you will working in sorting and distribution of samples, specimen preparation which includes numbering and data entry of samples from different locations, with a key eye for attention to detail, to ensure the the samples are processed accurately ready for analysis.

Post-analytical duties include, sample disposal, general laboratory housekeeping , centrifuging and adhering to all health & safety practices.

The Service operates Monday to Saturday between the hours of 8 am to 8 pm. There may be scope for 24/7 shift working, should it be required in the future.

Two vacancies has arisen for the position of Biomedical Assistant in the Immunology department, Blood Sciences within Pathology at University Hospitals of Leicester.

Providing support for the smooth running of the laboratory, your duties will include:

• Receipt of Pathology samples prior to analysis
• Inputting of data from patient request forms onto the system
• Dealing with patient result enquiries via the telephone
• The post will also involve a number of general housekeeping duties
• An element of manual dexterity is also required

The successful applicant will be educated to GCSE level, have an excellent telephone manner and possess good keyboard skills with previous experience involving a keen attention to detail.

Highly organised and conscientious, you have the ability to plan and organise your own work, and to adapt flexibly when circumstances change. A dedicated team member, you will bring a pleasant and helpful approach both face-to-face and on the telephone. In return for your commitment, you will receive all the training you need to carry out these duties.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

• We focus on what matters most
• We treat others how we would like to be treated
• We are passionate and creative in our work
• We do what we say we are going to do
• We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

JOB SUMMARY

To assist in the provision of laboratory services. Pre-analytical duties include receipt, sorting and numbering of samples, data entry and specimen preparation. Post-analytical duties include telephone results enquiries, filing, sample disposal, general laboratory housekeeping and dealing with referred work.

KEY RESULT AREAS
You will be expected to have or develop the following competencies: Communication, Oral, Written and Understanding

• Communicate information correctly and accurately in an understandable and helpful way.
• Ensure information is carefully filed and can be easily retrieved.
• Complete all paperwork accurately using correct grammar and spelling whilst paying

particular attention to detail.

• Pick out essential information from all forms of communication and ask when something

is not clear
Information Technology Skills

You will be required to ensure:

• Patient confidentiality is maintained at all times only releasing information to those staff authorised to receive it.
• All electronic information is entered and retrieved in an accurate and timely manner.

Customer Awareness

• Consistently displays empathy and a pleasant, helpful manner when dealing with patients,

visitors and staff.

• Demonstrates an understanding of the importance and relevance of good customer relations.
• Delivers a quality service to customers within agreed timescales.
• Contributes to the setting of standards and identifies where these are not met.
• Demonstrates an understanding of the importance of complaints and their proper handling.

Teamwork

• Recognises own role as part of a working team, and helps others within that team.
• Fully contributes to achieving the objectives of the team.
• Works with and understands the needs of other teams.
• Is open to new ideas, suggestions and ways of working within the team(s).

Analytical

• Has the ability to analyse routine information carefully and break down problems or situations into their component parts.
• Knows what information is available and keeps up to date with changes in information to do the job.
• Identifies and communicates obvious anomalies and discrepancies in information.

Planning/Implementation/Effectiveness

• Plan and prioritise work to meet deadlines.
• Informs manager of factors that may influence priorities or decisions.
• Implements decisions following established guidelines and procedures.
• Adopts a flexible approach and modifies objectives with line managers as necessary.

Organisational Awareness

• Uses resources in a cost effective manner.
• Demonstrates an awareness of prompt time keeping and attendance at the work place.

Appraisal/Personal Development

You will be expected to:

• Participate in the UHL Performance Appraisal Development Review programme.

Staff Training and Development

You will be expected to:

• Openly share knowledge and experience with colleagues.
• Participate in the development of colleagues where appropriate

Operational Duties

• Specimen receipt from patients, hospitals and GP surgeries, and distribution to specialities.
• Checking and numbering of samples.
• Data entry and retrieval on laboratory computer system.
• Handling of telephone enquiries.
• Preparation of samples for analysis.
• Disposal of samples and laboratory waste.
• General laboratory filing and storage
• Laboratory housekeeping