Billing Analyst Northampton, England
Job description
Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Plan Zero is Mitie's initiative to make net-zero carbon happen. Our knowledge of customer estates, combined with our ability to execute a zero-carbon strategy from assessment through to delivery is, we believe, unrivalled. Our customers include the biggest organisations in the UK and to date we have saved them over 353,000 tonnes of carbon.
We believe every organisation has a responsibility to act to reduce their impact on the planet and we are recruiting talented, passionate people to help us make Plan Zero happen.
Our key drivers are Zero Carbon, Zero Waste and Significant Biodiversity Net Gain.
www.planzerocarbon.com
Job Purpose
This is an exciting opportunity for an enthusiastic and committed individual to join our existing Mitie Energy Bureau. Due to the extensive nature of our Clients' portfolios, and the volume of information and data involved, this role is key in enabling smooth delivery of our contract commitments and focusing attention on providing an excellent, robust service. This will be via on the job learning and relevant training sessions to establish knowledge and understanding. This post is designed to be one of continuous development. The job description is intended as a guide to the principle duties and responsibilities and will be complimented with regular reviews and a personal development plan.
Main Duties and Responsibilities
- Overseeing customer queries and data requests to resolution
- Manage email inboxes
- Co-ordinating customer estate changes to ensure customer portfolios are maintained
- Manage all incoming and outgoing post
- Answer telephone queries and requests and deal within the necessary manner
- Managing receipt of utility invoices and both via paper and electronically and record in the appropriate manner
- Complete invoicing activities at the earliest opportunity for the contracts within specific guidelines
- Assist the Energy Bureau team with adhoc contract requirements
Competencies - Background Experience
- Strong organisation skills
- Ability to work as part of a group or individually
- Ability to work to deadlines and use initiative to solve problems
- IT literate with experience of use of Excel, Word and PowerPoint is essential
- Finance experience preferred
- 5 GCSE's (A-C grade) including Maths and English
