Bespoke Hotels - Operations Manager Sandown, England
Job description
We currently have an amazing opportunity to join the team as Operations Manager.
Bespoke Benefits… What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Requirements:
The ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests.
We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.
Duties will include:
- Ensuring all employees consistently achieve product and hospitality service standards.
- Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
- To act on behalf of the General Manager in their absence.
- To carryout quality training and coaching in a systematic and professional manner.
- Monitor and comply with all company and legal statutory requirements.
- Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
- To carry out the departmental welcome induction to the set company standard.
- Complete performance reviews in line with Company policy and ensure agreed objectives are set.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.
Covid-19 Promise:
We continue to ensure that all of our premises continue to be a 'Safe place to work, stay and visit'. The health, safety and wellbeing of all of our employees, guests and third-party visitors is, as always, our upmost priority.
One of the most historic and striking hotels in the Isle of Wight, Broadway Park hotel is a Victorian mansion in four acres of grounds. The wood-panelled lounges and grand staircases create an atmosphere of quiet elegance all around you but there is also plenty to do nearby. Located in Sandown, Broadway Park Hotel is the ideal base for your next adventure. The BBC Countryfile ‘Beach of the Year 2019’ – Sandown Beach – is the shortest of walks from the hotel’s door, with its pier, esplanade, cafés and watersports. While the Shanklin and Sandown Golf Club is just a mile from the hotel.
Broadway Park hotel offers 104 comfortable bedrooms ranging from single, twin, double and family rooms as well as rooms with terrace access. All rooms are privy to daily housekeeping and come complete with a flatscreen TV, tea/coffee station, in-room safe, en-suite bathroom and hairdryer. A wake-up service can also be provided on request.
The on-site restaurant has a menu full of delicious breakfast, lunch and dinner options. Guests are also welcome to enjoy the lounge and snack bar if they want something lighter during the day. Broadway Park bar is also available for visitors wanting a pre or post-dinner drink.
What’s more, as well as having many of the Isle of Wight’s best attractions on its doorstep, Broadway Park hotel enjoys its very own programme of live entertainment during the season.
Broadway Park Hotel is also dog friendly! Welcoming well-behaved dogs in specially selected rooms, with a maximum of two dogs per guest bedroom. If you’re looking to book a stay for you and your pet, please contact our Broadway Park team for more information.
