Benefits Administrator Newcastle upon Tyne, England
Job description
Domain: Support Services/Procurement and Supply Chain Management
Job type: Standard
Schedule: Full-Time
EQUANS is looking for a Benefits Administrator to join our team based in Newcastle, NE27 on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £22,000 per annum and benefits package.
General Overview
EQUANS work in partnership with North Tyneside Council to process Housing Benefit, Council Tax discounts, billing and collection of Council Tax and National Non-Domestic Rates and Sundry Income.
Housing Benefit, Council Tax Support and other Council Tax discounts assists many of the residents in the borough. Whilst we have a Customer Service Team who deal with most front face enquiries you will still have contact with claimants via the telephone, email, and letter.
You will join a high performing team, who meet their monthly key Performance Indicators and have exceeded them on many occasions.
Emphasis is on accuracy and whilst speed of processing is important, we do not lose sight of the customer and the impact our decisions can have on them.
Hybrid working is available, once fully trained and competent in role.
What will you deliver?
Provide high quality, timely and professional services through all customer contact channels
Verify, process and administer all aspects of Local Taxation including calculation of liability, award of council tax support, reductions and reliefs
Verify, assess and award Housing Benefit, and Discretionary Hardship Payments
Provide Billing, Collection and Enforcement in respect of all debts administered by the Revenues and Benefit Services
Contribute to the overall performance of the Revenues and Benefits Service by adherence to key metrics and KPI’s to deliver excellent customer service
Undertake a range of routines to maintain and update all Council Tax and National Non Domestic Rates (NNDR) accounts, adhering to key metrics and measures
Undertake a range of routines to maintain and update all Council Tax Support and Housing Benefit Cases, adhering to key metrics and measures
Liaise with advisors across Revenues, Benefits and Customer Services to develop productive working relationships with all service areas and partner agencies
Respect confidentiality and all Data Protection principles at all times.
What can we offer you?
On offer is a salary of £22,000 per annum and benefits package, which includes;
24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
4 GCSE at Grade C or above including English and Maths (or equivalent)
Experience of working with, understanding and meeting the needs of customers in a customer service environment (1 year minimum)
Experience in a Revenues and Benefits Service (or equivalent e.g. DWP, Housing) is desirable
Good attention to detail
Motivated by and enjoys helping people
A positive energetic attitude to change.
This role includes a DBS standard check therefore ability to pass is essential.
Who are we?
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
Code: CUSENG
What’s next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.
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Job location: Newcastle upon Tyne Tyne and Wear United Kingdom
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