NWCare are recruiting a referrals administrator/receptionist for their busy Belfast branch, Jennymount Court, North Derby Street, Belfast BT15 3HN

JOB DESCRIPTION - RECEPTIONIST

Reception duties – meeting and greeting staff and visitors to NWCare

Answering calls, taking accurate messages and referring to relevant staff

Supporting relevant departments in administration

Photocopying documents

Administering PPE to staff

JOB DESCRIPTION - REFERRALS ADMINISTRATOR

The referrals administrator receives, records and processes brokerage and private referrals

Determines availability in conjunction with the area service manager, requests, receives, records, stores and collates supporting Service User documentation

Liaise closely with brokerage department and key workers to ensure needs are met in relation to availability of packages

Searching for and/or entering related data into the computerised information system

Responsible for receiving, recording and distribution of all documentation in relation to service users through a central referrals system

Education and Experience

• proficient in relevant computer applications such as MS Office
• accurate keyboard skills and proven ability to enter data at the required speed
• knowledge of correct spelling, grammar and punctuation
• knowledge of clerical and administrative procedures

Key Competencies

• planning and organising
• information collection and management
• problem solving
• attention to detail
• decision making skills
• communication skills
• confidentiality
• ability to work under pressure
• work within GDPR legislation
• any other duties

Full induction given

Proficient in IT systems – Microsoft Office

Accurate keyboard skills and proven ability to enter data at the required speed

Knowledge of correct spelling, grammar and punctuation

18 months in Referrals role

ECDL - other IT qualification