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Job description

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The Beauty Advisor is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs in line with the KIKO Brand Strategy.

MAIN RESPONSIBILITIES

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

– Deliver outstanding service by engaging, connecting and servicing all visitors with the right behavior (attitude, outfit and make-up look in line with KIKO standards).

– Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)

– Satisfy Customer’s needs with cross-selling products.

– Completion of all BeKIKO dossiers, quizzes and training elements

– Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).

– As a full-time employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.

PROCEDURES & POLICIES EXECUTION

Guarantee that store is compliant with all KIKO standards

– Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.

– Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.

– Guarantee the constant updating on market trends.

The mission of the Beauty Advisor:

• Showcase KIKO products and understanding customers needs
• Inspired customers with your own make up looks
• Maintain store standards and good vibes
• Be a team player and most importantly have fun and be yourself

Weekly hours: 20 hours available.

Job Types: Full-time, Permanent

Salary: £10.80 per hour

Benefits:

• Employee discount
• Store discount
• Wellness programme

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Cambridge, CB2 3BJ: reliably commute or plan to relocate before starting work (required)

Experience:

• beauty sales: 1 year (preferred)

Work Location: One location

Reference ID: Cambridge FT
Expected start date: 10/04/2023