bartender

bartender Pontypool, Wales

Harvester
Full Time Pontypool, Wales 10.320192307692308 - 7.460096153846154 GBP HOURLY Today
Job description

To deliver great guest service and work well with the team to create a friendly, warm and welcoming environment with the key aim of ensuring our guests revisit us and recommend us to their family and friends.
Our Guests deliver excellent guest service, at all times by:
Giving every guest a friendly welcome when they enter the business
Explaining the service cycle, our products, our great offers and events
Serving guests in turn, quickly and efficiently
Using situational selling –making recommendations that are appropriate to the guest
Serving and presenting all our food and drink products perfectly –product quality, temperature and brand standard
Valuing our guests by engaging them in appropriate conversation / banter
Valuing regular guests by remembering their names, their likes and dislikes, favorite products etc.
Talking to every guest about the guest experience survey
Checking guests are enjoying their meals
Dealing with guest queries and complaints quickly and professionally
Giving every guest a genuine farewell and encourage them to return

Communicate and work well with the kitchen team to ensure the delivery of great guest service. Support the team by helping out others when required e.g. pot wash. Involved in and contribute at team meetings.
Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times. Set up and close-down the department to brand standard including stock rotation. Complete daily and weekly cleaning tasks. Keep up to date with current promotions and new products. Maintain personal knowledge by completing in-house training, online e-Learning and workbooks. Always adhere to brand standards, licensing law and all company policies & procedures.Carry out management team requests and brand instructions.
Guest Obsessed acts with the guest in mind and goes the extra mile.
A supportive, hard working and positive individual with a ‘one team’ attitude and outlook.
Driven to exceed business targets for self and team balancing the need for results and quality standards.
Communicates clearly and articulately and adapts communication style to suit their audience.
Handling Pressure & Problems; operates well under pressure, using initiative and remaining positive when confronted with problems

Job Types: Full-time, Part-time
Part-time hours: 16 per week

Salary: £7.46-£10.32 per hour

Benefits:

  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Flexitime
  • On-site parking

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Every weekend
  • Flexitime
  • Holidays
  • Night shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Tips

Experience:

  • Hospitality: 1 year (preferred)
  • customer Service: 1 year (preferred)
  • Bartending: 1 year (preferred)

Work Location: In person

bartender
Harvester

www.harvester.co.uk
Birmingham, United Kingdom
Phil Urban
$100 to $500 million (USD)
5001 to 10000 Employees
Subsidiary or Business Segment
Restaurants & Cafes
1983
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