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BARISTA - New Opening

Launching July 2023 - Casual luxury with a distinctly London personality, effortlessly shifting from work to fun. The Bar is an all-day experience situated within the London Hilton on Park Lane, one of the cities most preeminent locations. Featuring classically inspired cocktails, exceptional coffee and a food menu encompassing playful takes on iconic dishes. A place to meet, work, eat, drink and play.

Salary: PS12 per Hour plus annual service charge anticipated in the region of PS5000

30 hours per Week

WHAT DO WE OFFER?

• A competitive remuneration and benefits package

• Meals on duty, service charge and stylish uniforms

• Access to personal development programmes and hundreds of courses through Hilton University

• Worldwide career opportunities

• Industry-leading Team Member travel rates through Go Hilton

• Wellbeing initiatives to help you thrive and be your best self

• A workplace to be proud of

• Opportunities to be recognized for being awesome and doing a great job

JOB OVERVIEW

Baristas are responsible for preparing and serving coffee-based beverages and creating exceptional customer experiences.

• Are you passionate about roasts and blends?

• Do you love making someone's day with perfectly brewed coffee and a smile?

• Are you a supportive and inclusive team member?

• Do you thrive in a fast-paced environment?

If so, this role is made for you!

KEY RESPONSIBILITIES

As a Barista, you will:

1.Exceptional Customer Experiences

• Welcome customers to build rapport and create a great first impression

• Know your menus in detail, so you can advise customers and make recommendations when you take their orders

• Prepare and serve a range of perfectly brewed coffee-based drinks, using manual and automatic grinders and pressers

• Prepare and serve a range of quality teas and botanicals, understanding the different flavours, aromas and benefits

• Treat food allergies, dietary requirements and customer modifications with absolute seriousness

• Work closely with the service team so that all orders are correct and delivered on time

• Train the service team on the differences between coffee types and serves in an easy-to-understand way to improve their product knowledge

• Aim to exceed every guest's expectations, and take action to consistently offer high quality service

• Recognise repeat customers and their preferences, offering personalised customer service

• Take action to improve service when necessary and resolve complaints quickly, with support from your Supervisor when needed

2.Great Working Environment

• Work with the rest of the team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.

3.Day-To-Day Essentials

• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.

• Set up your section for service, and make sure that equipment, guest areas and work areas are clean and tidy throughout the shift

• Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines

• Stock and replenish inventory and supplies

• Maintain barista equipment and machinery to the highest standards, coordinating the maintenance schedule and records

• Keep up to date with the latest coffee trends and brewing methods

• Give feedback and suggestions to the bar leadership team to improve customer and team member experiences

WHO ARE WE LOOKING FOR?

We're looking for someone with a passion for coffee and at least one year experience in a similar position. A good understanding of coffee origins, roasts, blends and flavours is essential. Coffee certification, latte art skills and experience in signature coffee development would be an advantage.

To be successful in this position you will have:

• Customer focus, maintaining the highest standards of authentic service to create memorable guest experiences every time

• Excellent communication skills to create connections with diverse customers and share information clearly

• High attention to detail, to get orders right every time

• Great teamwork and a positive attitude

• Ability to build good relationships with coffee suppliers and equipment maintenance teams

• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure

• Sustainability cautious, following best practices and taking pride telling product and supplier stories

A good knowledge of POS systems would be an advantage.

USEFUL TO KNOW:

This position is part-time and will require working weekend and evening shifts. Position requirements also include being able to stand for hours and the ability to lift and carry moderate weights.

Want to know more about this job?

• Contact Amy directly in our Recruitment Team on