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Dakota Hotel based in Manchester are seeking an outgoing personality to join our growing bar and grill team for the role of Bar & Grill Receptionist to deliver exceptional service to our guests.

We are centrally located in the Piccadilly Basin, situated on Ducie Street, close to Piccadilly Station ideally located for public transport users. We are home to 137 luxury bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.

CONTRACT AND REWARD

The pay rate is paid hourly and on a weekly basis plus cash and card tips. Earnings are £11.75 per hour, equating to a minimum guaranteed gross annual salary of £22,360.

The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be 08:00am till 16.30pm and 14:00pm till 22:00pm, working any 5 days out of 7 including working weekends.

Our brand has been voted within the top 15 hospitality employers of the year for the past three years, and our HR Team won ‘People Team of the Year’ 2022, so we must be doing something right! In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

–40 per cent off stays at any Dakota

–25 per cent off drinks and dining at any Dakota

–Access to our Employee Assistance Program which includes

• free private mental health support and counselling sessions

• video GP consultations and private prescription services

• online fitness resources

• access to the Smart Spending App to enjoy shopping discounts

–Access to the My Mind Pal app

–Support from our inhouse Mental Health Champions

–Additional holiday day on the first anniversary of your employment.

–Family-friendly flexible working options

–Meals on duty and uniforming

–£150 bonus to recommend a friend to join our team

–£10 bonus every time you are mentioned on Trip Advisor

–Free bi-annual eye testing for users of display screen equipment

–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety

–Access to a suite of external, certified resources via our Learning Management System

–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan

–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand with five locations, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards.

PRIMARY ROLE RESPONSIBILITIES

• Focus on providing a Dakota welcome and farewell to all guests to the Bar & Grill
• Work with SevenRooms to have a running knowledge of all upcoming reservations
• Liaise with guests ahead of time to understand guest requirements and special requests
• Maintain a comprehensive level of knowledge of our spaces and food and beverage offering to be able to offer guests personal recommendations based on their tastes/ requirements
• Consistently deliver service which shows your outgoing personality, always playing the part of host
• Drive up-sales through service as well as by sincere guest recognition
• Supporting the reservations function, responding to email enquiries, coordinating large party reservations and handling billing

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• Having previous waiting or hosting experience is essential. Previous experience with emails/ reservations is favoured.

• A personal passion for food and enthusiasm for engaging with people.

• You are expected to look immaculate with pristine uniforming and personal presentation.

· Previous training in responsible alcohol sales and food hygiene is favoured but not required as this training will be provided upon starting. · Be able to be physically active in your role, standing for much of your shift and working at pace.

• An enthusiastic individual who will promote our culture of positivity.

• Be task oriented with a great pride for the work they do and attention to detail.

• Flexible with shift patterns and available around the needs of our business.

• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

APPLY

To apply, please send us your up to date CV.

For more information on our luxury hotel, please visit us on our social pages linked above.