Banking and Securities Operations Technician - Specialist

Banking and Securities Operations Technician - Specialist London, England

Bank of England
Full Time London, England 37400 - 44280 GBP ANNUAL Today
Job description

Banking and Securities Operations Technician - Specialist

- (008444)
Primary Location UK-ENG-London
Job Banking Operations
Organisation 411000 - CUSTOMER BANKING DIVISION
Job Posting 15-Feb-2023, 3:43:47 AM

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation. Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

Banking Directorate (BD) supports the Bank's mission to maintain monetary and financial stability by using and sharing its expertise to: develop and operate resilient and efficient banking, payment and custody services; set and influence policy; and to promote innovation.

We are at the heart of the Bank both in terms of our core role in Monetary and Financial Stability, and the wide range of internal stakeholders we collaborate with. The variety and immediacy of the work we do means we are one of the most outward facing and fast moving areas of the Bank, acting as the 'bank' within the Bank of England for government, UK CCPs and other central banks.

Department Overview
Banking Operations in Customer Banking Division (CBD), sits within the BD structure. The role of the Banking Operations team is to deliver a wide range of banking services to our customers, including central banks and international financial institutions, crisis accounts, as well as internal and government customers. We provide custodial services for gold and the Bank's contingency banknote store, high value payment services in sterling and euro, services in retail banking through our membership of BACs, as well as operating a Counter service for processing note exchanges.

The Sterling Payment Operations (SPO) team was formed in May 2022 and provides a number of payment services including: wholesale banking services to the Government and other customers such as central banks and CCPs; settlement of high value CHAPS payments and retail/BACs payments.

The SPO team comprise of c.20 staff ranging from Scale J to F.


Job description
This is a Technical Specialist role that will be focused on delivering our business as usual payment obligations as well as providing technical input and support to the change management programme. The role is focused on SPO's sterling operations.

The team are responsible for management of the Exchequer Pyramid; monitoring and reporting on the flow of funds across these government accounts, including daily liaison with HM Treasury, Debt Management Office and the Government Banking Service.

The team are responsible for processing, investigating and resolving CHAPS and SWIFT payment queries and providing a professional customer service. The team are required to operate from 05:30 to 19:00 and are split across two shifts on a rota basis. The early shift works from 05:30 until 12:00pm (typically worked from home) and the late shift is from 12:00pm until 19:00pm (occasionally there is a requirement to work later for example if a CHAPS extension is called). There is also a requirement to work some weekends.

Your responsibilities will include:
  • Provision of operational and technical analysis to the team as applicable
  • Ensuring operational deadlines are met and escalated appropriately
  • Thoroughly understanding the business process, systems and controls
  • Taking a proactive role in the initiation, design, testing and implementation of changes to business processes and systems, ensuring there are no business or customer impacts
  • Seeking to become an 'expert' in all technical aspects of the operations
  • Undertaking ad-hoc tasks and analysis as required
  • Regularly review internal procedures, process instructions and best practice guidelines
  • Identifying improvements and making recommendations to enhance internal controls and procedures
  • Acquiring in-depth industry knowledge and ensuring this remains current
  • Encouraging operational excellence and a culture of continuous improvement and change
  • Act as a lead point of contact on project work (examples are ISO 20022, RT Renewal, Swift Standard releases)
  • Supporting, coaching and developing the team's technical and business knowledge by sharing knowledge and experience with team members
  • Leading on business continuity planning, testing and analysis
  • Representing the Bank at external meetings, ensuring any write-ups and actions are progressed in a timely manner as required


Role Requirements

Minimum Criteria
  • Self motivation and organisational skills, including the ability to prioritise and switch between urgent operational issues
  • Analytical and communication skills, with the ability to understand a operational problem, evaluate potential solutions and make necessary recommendations to managers
  • The ability to use initiative to identify and implement solutions or improvements to processes
  • Credibility and confidence in handling others including, where appropriate, customers at peer group and senior management levels, exercising sound judgement and responding sensitively and confidentially to customer requests
  • A collaborative working style together with the ability to communicate effectively with a wide range of internal and external customers/contacts, including the confidence to represent the Bank externally at industry meetings
  • Flexibility, adaptable and able to manage change pro-actively
  • Awareness of and adherence to control procedures
  • Ability to work both as part of a close knit team and independently
  • The ability to work accurately and to tight deadlines
  • Confident in the use of Excel and other Microsoft products

Essential Criteria
  • A strong understanding of Sterling Payment Operations team processes, which would include knowledge of T24 and SAA in the settlement of payments
  • Knowledge of SWIFT and FCRM would also be highly beneficial

The Bank values diversity and inclusion – we want to reflect the society we serve better, we want the best people to work for us and we want our workplace to be inclusive. We value all forms of diversity, including but not limited to age, disability, ethnicity, gender, gender identity, race, religion and sexual orientation. One way we support diversity and inclusion is through our staff-run networks, which are summarised here.

We are fully committed to having a diverse and inclusive working environment, and are open to considering how the role might be carried out with flexible working. This role is therefore open to flexible working patterns, subject to meeting operational requirements.

Where a role can be carried out from home, we are working towards colleagues spending at least half of their time in the office, so that we can all benefit from working together in person, while maintaining the flexibility offered by home working. From 6 June 2022, we expect colleagues to spend a minimum of 40% of their working time in the office per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them and their team.

We are also committed to making adjustments for candidates and employees where possible, and have partnered with external expert organisations to support us in this. We are a member of the Disability Confident scheme, summarised here, and people who wish to apply under this scheme should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

We anonymise applications so hiring managers will not be able to see your personal information when reviewing your submission, including your CV. Please fully complete the application form questions as requested, as any incomplete submissions may not be reviewed.

The Bank of England is a distinctive institution and our rewards are one of the things that set us apart. As well as enjoying a competitive salary you will work in a collaborative, inclusive environment, with a subsidised restaurant, flexible working opportunities and plenty of wellbeing initiatives.

This specific role offers a base salary range of £37,400 - £44,280 per annum (depending on skills and experience) on a full-time basis.

In addition we also offer a comprehensive benefits package as detailed below. We encourage flexible working & part time working , therefore both salary and associated benefits will be adjusted on a pro-rata basis for part-time colleagues

  • A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
  • A discretionary performance award based on a current award pool.
  • A 7% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note that from April 2023 and for the Benefits year 2023/24, this will increase to 8%)
• 26 days annual leave with option to buy up to 12 additional days through flexible benefits. (Note: effective from April 2023)
• Private medical insurance and income protection.

Employment in this role will be subject to National Security Vetting clearance and the passing of additional Bank security checks in accordance with Bank policy from time to time. Further information of vetting and security clearance requirements for the role will be provided to the successful applicant. Further information about how the Bank processes personal data for these purposes, is set out in the Bank’s Privacy Notice at Privacy and the Bank of England | Bank of England.

The closing date for applications is 8 March 2023.

Please apply online, ensuring that you answer the application questions, complete the work history and submit your CV.

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Banking and Securities Operations Technician - Specialist
Bank of England

www.bankofengland.co.uk
London, United Kingdom
Andrew Bailey
$500 million to $1 billion (USD)
1001 to 5000 Employees
Government
Banking & Lending
Finance
1694
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