Bank Support Worker Guildford, England
Job description
BANK SUPPORT WORKER (RECOVERY)
Primrose Lodge, Guildford
£10.50 per hour
If you’re a solution focused, compassionate Support Worker, we are interested in speaking with you! Come and be a part of The UK’s Leading Alcohol & Drug Rehab Provider, we pride ourselves on providing a world-class treatment in comfortable and affordable facilities across the UK. You’ll be ensuring the day-to-day provision of a high-quality support programme to substance misusing clients’, families and the community. We’re looking for someone to join our team at Primrose Lodge in Guildford.
The benefits of being a Support Worker in the team:
- Free Training and development opportunities
- Free On-site parking
- Employee of the month scheme - delegating up to £100 per month
- Wellness programme with BUPA
Main duties of the Support Worker:
- Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice and the company’s QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
- Oversee and or conduct effective intake, assessment and discharge interventions.
- Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
- Ensure clients observe the programme’s rules and support the manager in investigating and taking action where these may have been breached including substance testing.
- Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
- Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
- Assist in the transfer of individuals between agencies and services.
- Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
- Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.
- Ensure residents attend external appointments in line with their care plan by supporting them to access transport or accompanying them if necessary.
- Assist in the day-to-day operation of services by working with clients, enabling them to cope with practical aspects of daily living (life skills, benefits, housing).
Essential criteria:
- NVQ Level 3 qualification in Health and Social Care or equivalent.
- Good organisational skills and time management skills.
- Good verbal and written communication skills at all levels.
- Ability to work on own initiative and as part of a team.
- Competent within the demands of the role in Word, Outlook and Excel.
- Strong active listening skills
- Ability to undertake lone-working safely and effectively.
- Ability to negotiate and influence effectively in terms of professional boundaries.
- Ability to develop and review risk management plans.
- Ability to express empathy and a non-judgemental attitude with a calm, caring approach.
- Capacity to handle intensive and pressurised situations.
- Strong customer service skills.
Job Types: Part-time, Zero hours contract
Salary: £10.50 per hour
Benefits:
- Free parking
- On-site parking
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Guildford, GU3 3RF: reliably commute or plan to relocate before starting work (required)
Experience:
- Support Worker: 1 year (preferred)
