Bank Residential Childcare Worker

Bank Residential Childcare Worker Newton Aycliffe, England

ROC Group Ltd
Full Time Newton Aycliffe, England 11.22 GBP HOURLY Today
Job description


JOB TITLE: Full Time Residential Children’s Home Worker

REPORTS TO: Senior Residential Childcare Workers & Registered Manager

HOURS: 40 per week, to be worked on a rota basis, in accordance with the needs of the service. Flexibility is essential due to days, evenings, sleep-ins, waking nights and Bank Holidays are all required shifts

LOCATION: ROC Home Children’s Homes County Durham

OBJECTIVES: To work as a member of a team in providing direct day to day care and to support to looked after children and young people.

ROC Home* is an equal opportunities employer and is committed to the safeguarding of it’s service users, the team should also share this value.

This position is subject to satisfactory references; enhanced DBS disclosure; proof of right to work in the UK and a minimum 6-month probationary period.


  • To be a full and active member of the team. You will be responsible to the Line Management structure.
  • To provide care and support to individuals.
  • Adhere to, uphold and exemplify the Group’s core values.
  • To participate in duties associated with the home as directed by the home Manager
  • To be aware of and comply with the statutory requirements and all the company’s policies and procedures including those of outdoor activities.
  • To participate in duty rotas.
  • To act flexibly within reasonable bounds, in order to ensure the necessary cover for the smooth running of the home.
  • To inform colleagues of relevant developments, for example during handover.
  • Updated Oct 22
  • To work with team members to achieve a warm, caring, safe and stimulating environment for the young people in our care.
  • To assist each young person with the development of their education
  • To work on behalf of the young person/s to educate and provide positive advice with any aspect of their health care requirements and consult with health care professionals where appropriate.
  • Promote and encourage the young people to access leisure activities
  • You will take part in the activity programme alongside the young people
  • You must follow the homes procedure for the use and maintenance of outdoor equipment
  • To participate in achieving high standards of cleanliness, laundry, cooking of meals and other domestic duties as requested by the home Manager. This is within the home and any offsite location that the home uses.
  • To have an active role in assisting each young person to achieve independence at the right time
  • To be alert to signs of distress or abuse and to ensure that the young people are monitored and protected at all times.
  • Ensure that the religious, racial, cultural linguistic backgrounds of children and their families are promoted and you are sensitive to gender issues.
  • To use a therapeutic approach with children who have experienced trauma
  • To be trained by the company in Therapeutic Crisis Intervention to help children when their behaviour goes above baseline
  • To maintain a high level of recording and report writing.
  • Clear lines of communication are utilised to promote the welfare of the young person
  • To participate in formal training and induction and actively pursue relevant qualifications.
  • To attend team meetings.
  • Attend individual supervision sessions as per policy
  • To identify problems and service deficiencies by the continuous review of service users needs and make recommendations for improvement.
  • To supervise the young people at all times, ensuring their individual safety and well-being.
  • To liaise with both internal and external agencies, parents and carers so that appropriate resources may be identified for the benefit of the young people.

Updated Oct 22

  • Assist with health and safety requirements for the house to include Fire, Emergency lighting,

Firefighting equipment, Gas and Electricity and abide by all risk assessments and COSHH requirements

The list of duties contained in this job description is not exhaustive and will develop in accordance with the needs of the home and its young people.


Notwithstanding the detail of this job description, the post holder will undertake such work as may be determined by home from time to time, up to or at a level consistent with the principal responsibilities of the post and in any location of said homes.


Essential Criteria


Level 3 award in Health & Social Care (Children)/ Residential Care or willing to work towards
This is a statutory requirement for all employees wishing to work in childcare.


Working individually and within a team
Experience of working with children.

Skills & Knowledge

Effective communication skills: recording and report writing and verbal communication.
Awareness of non-verbal communication i.e. eye contact and personal space etc
A professional and caring value base i.e. consistency and empathy
Due to the location of the homes and the need to transport young people driving license or access to own transport is essential for these areas/homes.

Personal Attributes

Ability to engage with young people in a positive and proactive approach
Sense of humour
Self-motivated and a positive nature
Sensitive and reflective
Honesty and reliability
Ability to listen and empathise
Ability to assess risks

Updated Oct 22



D32/ D33/A1 Assessors Award


Experience of working with children in residential childcare
Experience in outdoor activities

Skills & Knowledge

National Minimum Standards
Quality Standards (England)
Children’s Homes Regs. 2015
The Children Act 1989 & 2004
Children’s Rights
Ability to assess risks
IT literate
Driving license for all other areas apart from those mentioned is desirable

Personal Attributes

Motivate others
Influence others and persuasiveness
Positive leadership skills
Develop innovative solutions
Coaching skills
NGB qualification

Updated Oct 22

Core Competencies


At its core, organisational behaviour analyses the effect of social and environmental factors that affect the way employees or teams work. The way people interact, communicate, and collaborate is key to an organization’s success. By analysing and understanding these parameters we can improve the effectiveness and efficiency of
ROC Group. It can also help us achieve our organisational and work culture goals.

➢ Adaptable – applies knowledge to new circumstances

➢ Detail orientated – verifies important details, ensures there are no surprises or gaps in information

➢ Flexibility – adapts to change while remaining focus on goals

➢ Initiative – remains proactive when suggesting improvements and solving problems

➢ Innovative – seeks new ways to improve and grow, open to try new ideas

➢ Multitasking – comfortable doing a number of tasks and priorities

➢ Persistent – sees the job through to completion, persevering when faced with difficulties/barriers or obstacles

People and Communication Skills
Effective communication helps to improve work relationships and makes teams stronger.
Increased communication enhances employee engagement and efficiency. It also makes staff feel valued as contributors to ROC Groups future. Good communication also improves the morale of staff, engages staff and allows staff to take pride in their work. It also allows staff to have a positive effect on the success of the business.

➢ Collaboration – works with and through others to achieve ROC Group/ROC Solid goals and results

➢ Conflict resolution – works to resolve differences and maintain work relationships

➢ Effective listening – builds understanding through listening to what others have to say and responds appropriately

➢ Effectively communicates to gather information and to facilitate exchanges of ideas

➢ Interpersonal relationships – displays respect and understanding within all working relationships

➢ Verbal communication – speaks with clarity, precision and purpose

➢ Written communication – possesses excellent written and grammar skills, including the ability to write concisely, clearly and logically

Updated Oct 22

Thinking Style

Develops fresh ideas that provide solutions to all types of workplace challenges

➢ Analytical thinking – applies logic to solve problems and get the job done

➢ Creative thinking – looks outside the box, develops new strategies

➢ Decision making – makes decisions and takes responsibility for them

➢ Forward thinking - looks beyond immediate tasks to consider long-term impact; always considering what comes next

➢ High achiever - seeks to regularly surpass performance goals

➢ Problem solver – solves problems while ensuring rules and directives are followed

➢ Results driven – achieves goals in a timely manner while providing excellent service

➢ Supportive – seeks way to support team efforts while contributing to overall organisational success

Integrity and Transparency

We understand and reinforce expectations of professional behaviour and openly recognise good and bad performance.

We are transparent in our actions, decisions and communications with both the people we work with and those we serve. This ensures that we are honest and open in our interactions and decision making.

We maintain the highest levels of professionalism, making sure that we always uphold the values and ethical standards of our service.

➢ Challenge colleagues whose behaviour, attitude and language falls below ROC Group’s expectations.

➢ I ensure that my decision-making rationale is clear and considered so that it is easily understood by others.

➢ Be open and responsive to challenge about my actions and words.

➢ Declare any conflicts of interest at the earliest opportunity.

➢ Be respectful of the authority

➢ I give an accurate representation of my decision making.

➢ Adheres to our Core Values and can be seen to implement them into practice

➢ Respects and maintains confidentiality

➢ Share learning and mistakes

Updated Oct 22

Functional Competencies

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.
Behavioural Indicators:

✓ Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way.

✓ Thinks of several possible explanations or alternatives for a situation and anticipates potential obstacles and develops contingency plans to overcome them.

✓ Identifies the information needed to solve a problem effectively.

✓ Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself.

✓ Acknowledges when one doesn't know something and takes steps to find out.

Development & Continual Learning

Behaviour Indicators:

✓ Applies own talents to work assignments, and hones the competencies needed in current job.

✓ Looks for better ways to perform routine aspects of job.

✓ Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job.

✓ Sees failure as an opportunity to learn from past results, and continues to learn and grow.

✓ Uses reflection as a tool for developing themselves.


To achieve goals and deliverables they promote co-operation and commitment within a team

Behaviour Indicators:

✓ Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance.

✓ Acknowledges and celebrates the achievements of teammates. Praises the team and its achievement to others.

✓ Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.

✓ Helps remove barriers to team productivity and success.

✓ Ensures joint ownership of goal setting, commitments, and accomplishments. Involves everyone on the team.

Updated Oct 22

Job Types: Part-time, Zero hours contract

Salary: £11.22 per hour


  • Casual dress
  • Company events


  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability


  • Residential Childcare: 1 year (preferred)
  • Support Environment: 1 year (preferred)


  • NVQ Level 3 Health & Social Care (preferred)
  • Driving Licence (required)

Work Location: In person

Bank Residential Childcare Worker
ROC Group Ltd
Durham, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Public
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