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Job description

ABOUT THE HOSPITAL:

Harley Street Specialist Hospital is an 11,100 square foot, six floor hospital building located in the heart of the Harley Street medical district. We boast the following:

• A full operating suite, recovery bay and six recovery pods on the lower ground floor
• A full operating suite, recovery bay with three beds and a private room on the ground floor
• A minor ops suite (suitable for GA’s), pharmacy and imaging suite on the first floor
• Nine beautiful, newly refurbished consulting rooms throughout the hospital and two treatment rooms

We offer day surgery across a range of specialties, predominantly orthopaedic, plastic, cosmetic and others.

We have a team of specialist consultants on hand to provide expert care for patients seeking treatment in: orthopaedics (knee, hip, shoulder, elbow, hand and wrist, spine); oral maxillofacial; gynaecology; ophthalmology; gastroenterology and urology.

We have surgical first assistant available on site for all our surgeons.

HSSH has a strict inclusion and exclusion policy and we try to treat ASA1/2 patients only. All surgeries tend to be day-case but we are able to accommodate overnight stays.

HSSH launched a revised mission, vision and values:

Our mission: To provide rapid access to the most advanced day-case surgery, achieving the best possible clinical outcomes for our patients and doing so in a safe, caring, and effective environment.

Our Vision: We aim to become a leading healthcare provider through our commitment to innovation, compassionate care, and pursuit of excellence in day-case surgery.

Our Values:

• Compassionate – we do all we can to understand the needs, emotions and hopes of patients and each other
• Innovators – we are all pioneers, contributing insightful, masterful and bright ideas both big and small each day
• Collaborative – we achieve more together than apart, so we share, listen and make effective partnership our number one priority.
• Bold – We dare to make good ideas happen, the impossible a reality and go the extra mile for our patients

MAIN PURPOSE OF THE ROLE:

To provide high quality, patient centered care under the supervision of qualified staff. To be accountable for your actions and omissions.

In this role you will be an integral part of a team who is committed to delivering the highest quality clinical outcome in the clinical environment, where you will be valued for your skills and expertise

PRINCIPAL DUTIES:

• Chaperoning during patients’ consultations, assisting consultants with injections and minor procedures, wound assessment and changing of dressings, removal of casts, venepuncture, PRP preparation
• Covid 19 screening, pre op screening, application of splints/supports/braces and other delegated tasks whilst recognising own limitation
• Assisting the registered nurse with more complicated procedures
• Ensure that blood results are sent to the referring clinician in a timely manner
• Support and observe the patient, reporting to the registered nurse/healthcare professional any changes that might affect the patients’ health and well-being
• Responsible for the cleanliness of the department and surrounding areas before and after clinical activities
• You will be responsible for checking and cleaning the clinical equipment prior to use, reporting any damage or broken equipment
• Be involved in preparing the areas ready for the patients and consultants
• Assist clinical staff and consultants in preparing their equipment and the patient
• You will be aware of your boundaries at work to prevent harm to the patient, understand the term, duty of care and act in the best interest of the patient/client
• Demonstrate knowledge of personal care and related procedures
• Support the maintenance of privacy and dignity
• Support and assist patients with their nutritional/dietary needs including fluid intake
• Work with registered nurses and healthcare professionals to assess patient’s activities of daily living and the care required to promote independence

Health and Safety and Infection control and prevention

• Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work
• Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the Hospital
• To adhere to all Infection prevention and control policies and procedures
• Demonstrate high standards of IPC practice
• Possess an appropriate understanding of their role in the prevention and containment of infection in their area of work. This is part of he potholders professional duty of care, and is a responsibility to themselves, patients, and other members of staff under the Health and Safety at Work Act 1974
• Preparation and cleaning of patient areas/rooms, cleaning equipment following procedures, safe disposal of soiled linen and tidying of general areas
• Act to protect themselves, as well as making all reasonable efforts to prevent and reduce the risk of infection for their patients, other staff, visitors, and the environment
• Be aware of and implement IPC policies, procedures and guidelines
• Alert managers to any IPC risks or environmental deficits, e.g., standards of cleanliness within the service area that require urgent attention
• Participate in annual mandatory IPC training
• Maintain a clean and safe environment

Responsibility for Financial & Physical Resources:

• Ensure careful use of department equipment; handling of patient valuables; maintain departmental stock and consumables
• Participate in stock control measures

QUALIFICATION & EXPERIENCE:

• Attained GCSE Maths and English (Grades A – C)
• Computer literate in Microsoft Office and any other relevant packagesExperience of working within the Private Healthcare industry desirable
• Experience of having worked in a similar role
• You must have at least 2 years proven phlebotomy experience. Knowledge of the preparation of PRP would be a distinct advantage
• You must demonstrate excellent verbal and written communication and proven computer literacy
• Applicants must demonstrate a caring and compassionate manner

ACCOUNTABILITY & STRATEGIC THOUGHT:

• Ability to resolve complaints where appropriate in a timely manner
• Ability to make sound judgements of situations which require investigation, interpretation and comparison of a range of options
• Report any safeguarding or other concerns immediately to the registered nurse/healthcare professional
• Ability to predict and react swiftly to a problem, making informed decisions
• Promote patient involvement in own care

AUTONOMY/FREEDOM TO ACT:

• Maintaining confidentiality
• Promote effective and efficient communication with all members of the multi-professional team
• Provide effective working relationships with patients/relatives/carers/ nursing team/medical and multi-disciplinary teams
• Build and develop internal and external relationships, in order to work collaboratively to foster good relations
• Contribute to effective communication and minimise barriers where there are communication differences
• Provide care with due compassion and respect to patient’s customs, culture, rights, and choices. Provide assistance and support to ensure the psychological/emotional and physical needs of patients are met, responding, and reporting appropriately
• Proactive with the ability to adapt to changing circumstances
• Report any complaints to the registered practitioner in charge immediately
• Always exhibit professional behaviour and attitude
• Demonstrate excellent customer service skills
• Demonstrate flexibility in shift patterns to meet the needs of the department and service users
• To maintain accurate records
• Undertake all training and development courses deemed appropriate for the role as specified by HSSH policy and procedure within agreed timeline
• Recognise own level of competence and limitations to ensure safe practice
• Adhere to the Harley Street specialist Hospital uniform policy
• Actively participate in the HSSH appraisal system.

This job description is not exclusive or exhaustive and the post-holder will be required to undertake such tasks as may be reasonably expected within the scope and grading of the role.

Alterations to this document may take place from time to time as the responsibilities and requirements of the post-holder develops. If changes to the role become significant, they will be reviewed by the Line Manager and the post holder should also review the job description formally.

COVID-19 CONSIDERATIONS:

We have put a number of measures in place, to ensure the safety of our staff and also provide routine testing and daily screening. All staff and visitors are required to wear a mask unless exempt. Common surfaces are sanitised regularly.

HSSH is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

Job Types: Full-time, Zero hours contract

Salary: £15.50-£17.50 per hour

Benefits:

• Additional leave
• Company events
• Private medical insurance
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London, W1G 8HU: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Reference ID: Bank HCA - Feb 2023