Band 7 Operations Manager Birmingham, England
Job description
Job summary
Division 5 is looking to appoint two talented, dynamic and dedicated Operational Managers to our team within Neurology. We and our clinical teams have ambitious goals for the coming years both to recover and enhance our core service delivery, and to continue to grow our specialist services both regionally and nationally.
The Operations Manager is responsible for promoting the vision and values of University Hospitals Birmingham, leading by example and ensuring that they demonstrate those values in their leadership behaviours and how we support our teams and deliver our services. The Operations Manager is responsible for delivering the Trust's Strategy, within their area of responsibility, incorporating the following;
- Ensuring the standardisation of services across all relevant sites to the best possible level, so that all of our patients experience equally high quality care;
- Lead on the planning, development and delivery of multi-site services to ensure that there is a common understanding of capacity and demand with clear operational plans to deliver the best in care in the most appropriate settings;
- Planning and managing services to ensure the best possible use of resources.
The Operations Manager will be responsible for all aspects of operational performance within their allocated areas of the Division whilst maintaining quality standards and for ensuring the implementation and maintenance of good governance arrangements.
Main duties, tasks & skills required
Service Development
- To maintain and manage the Patient Tracking List (PTL) to provide assurance and management of the departments waiting list and areas of improved processes to do this.
- To support the General Manager with specific change management processes and ensure engagement of the multi-disciplinary team.
- To programme manage service developments as requested by the General Manager.
- To ensure the review and revision of policies/procedures and working practices across the allocated specialities/departments to ensure standards of practice are maintained. To contribute to the update and rewriting of Trust wide policies.
Planning and Operational Management
- To ensure that the operational performance of their assigned areas is effectively managed to meet agreed Trust and Divisional objectives.
- To monitor performance against activity targets and other service objectives. To ensure General Manager Operational Manager Service Manager Admin Managers secretaries that all national and locally agreed access standards and booking targets are understood and met.
- To ensure complaints and incidents are investigated in line with Trust policies to identify, agree and implement corrective action plans.
- To monitor and analyse data as required to ensure that the General Manager has access to timely and accurate information on all relevant key performance indicators with the appropriate formulation of data for reports
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
Job description
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
Educated to degree level or equivalent
Experience
Essential
Post graduate management experience or equivalent knowledge obtained through a combination of continuous professional development & training courses.
Considerable experience of Knowledge and experience of budgetary management including sound working knowledge of revenue expenditure, budgets, capital including forecasting trends.
Experience of developing service opportunities, through business planning, monitoring, and leading the implementation of successful change management processes
Evidence of delivering excellent standards of patient care
Clear understanding of the NHS agenda
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
