Band 4 Digital Communications Assistant Birmingham, England
Job description
Job summary
Do you have a passion for great online user experience and a keen eye for detail? We're looking for an enthusiastic Digital Communications Assistant to help us improve and maintain our website, intranet and other digital channels.
There's never been a more exciting time to join our Web Team. You'll play a key part in our intranet redevelopment programme, as well as helping us to complete and maintain key website projects.
You'll need to be able to work well on your own, and with the rest of the team to deliver high-quality digital material, often to a tight deadline. From building a landing page, to writing an email bulletin; from proof reading, to designing images for social media - this is a varied and challenging role.
While we're looking for basic web publishing know-how, editorial skill is more important than your ability to develop a website from scratch, so you'll need to display excellent written English. We'll give you lots of opportunities to level up your creative and technical expertise, with protected training time and funding for courses in design, development and more.
As well as a generous leave allowance, NHS pension, health service discounts and other staff benefits, we like to offer our team members the chance to progress and take their career to the next level.
Our friendly team will help you to settle in to this fast-paced environment in no time. As well as helping you to grow, we also look forward to learning from your knowledge and experience.
Main duties, tasks & skills required
As a Digital Communications Assistant, you'll never be bored. One minute you'll be uploading clinical documents; the next you may find yourself building a campaign landing page.
On a day-to-day basis, you'll be responsible for helping to monitor and respond to emails for the team, handling queries and tasks yourself, and assigning jobs to other team members where needed.
Much of your time will be spent managing our websites and intranet. This will include uploading documents and creating and editing pages across the sites, using your keen eye for design and technical expertise. You'll use your excellent written English skills to proofread, edit and draft copy on the sites. There'll also be plenty of opportunities to help out with the intranet redevelopment programme - the biggest piece of work ever taken on by our Web Team.
You'll play a huge part in ensuring the quality of UHB's online content. Web accessibility is very important at UHB, so part of your role will be to make sure that anything we publish can be used and understood by as many people as possible.
As well as our web and intranet sites, the Web Team is responsible for messages being published on our screensaver and digital screen systems to display important information to staff and patients. You may also be asked to help the Communications and Graphics teams with social media graphics or animations, and to help with designing and sending email bulletins.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
- Minimum HND in Web Design or equivalent
Experience
Essential
- Sound working knowledge of computing and web development
- Good understanding of social media and best practice principles for its use
- Good understanding of user experience design, web accessibility and writing for the web
- Knowledge of web-based techniques and web publication requirements
- Working knowledge of website best practice, site management, usability, accessibility and design principles
- Design software, e.g.:
oAdobe Illustrator
oAdobe Photoshop
oAdobe XD
oFigma
oSketch
- Coding software, e.g.:
oDreamWeaver
oVisual Studio Code
- Latest browsers across multiple platforms
Desirable
- An understanding of communications in the NHS or commercial experience in a related field
- Knowledge of:
ocontent management
ocorporate design
- Version management techniques and software (Git)
Additional Criteria
Essential
- Good communication skills - excellent written English and comprehension
- Proof reading and editing
- Front-end design and web development skills and experience - predominantly HTML and CSS
- Ability to use content management systems to publish online information
- Ability to organise self and service workload
- Ability to use initiative
- Ability to work independently within guidelines set by supervisor
- Ability to be innovative and creative
Desirable
- Coding with additional web development languages, e.g. JavaScript, XML and PHP
- Extensions, frameworks and libraries associated with these code languages
