Band 3 - Children's Outpatient Receptionist Romford, England
Job description
Children’s services
Our busy Children’s Department covers two sites – Queens Hospital in Romford and King George’s Hospital in Ilford. We deliver a comprehensive range of general medical and surgical services to our local population and have two inpatient wards, one with a co-located 4 bedded HDU, a day unit with a POSCU and haematology service, two outpatients’ departments with a GP ‘hot clinic’, a team of Clinical Nurse Specialists and a Children’s Community Nursing team.
Our 32-cot level 2 NICU has community and outreach teams to support babies on discharge.
We have two ED’s for children, one on each site, and their combined attendances are among the busiest in the country with over 62,000 children’s attendances each year.
Our Children’s team is expanding and is led by our Senior Nursing Team. When you come here, you’ll always be learning; developing your knowledge and ensuring your skills are kept fully up to date. You will be supported by Clinical Nurse Educator, Advanced Neonatal Nurse Practitioners and Quality managers, together with a friendly multidisciplinary team and a corporate training and development team. We have in house leadership programmes and work with a range of universities to ensure you can progress through academic pathways to support your career development.
We know it takes happy, motivated staff to produce patient satisfaction, so we’re investing in making our hospitals great places to work. It’s about living our values: Passion, Responsibility, Innovation, Drive and Empowerment – the PRIDE at the heart of all we do.
Applications are then invited for a Band 3 Receptionist within The Child Health Department. The successful candidate must have excellent communication skills, an ability to work as part of the multi-disciplinary team and have a positive attitude to service developments. So, if you are enthusiastic, dynamic, and a highly motivated individual who is committed, caring and compassionate come and join our fantastic team. Your professional development will be encouraged and supported.
Provide a comprehensive range of administrative services to the outpatient Team. This will include liaising with other departments and services and responding effectively to enquiries from the general public, service users, referrers and other agencies. To provide a visible and accessible support to all children and families within the Paediatric Ward areas. The post holder will provide an efficient and effective clerical support service to nursing and medical staff at ward level ensuring the entire ward IT systems are updated as required to improve indirect patient care and the patient experience. The post holder will promote and encourage a caring and sympathetic environment for children, relatives and staff ensuring that high standards of service are continually maintained, through active coordination of the friends and family audits and ensuring the needs of children and families are paramount. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.
Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.
As we recover from Covid-19, we’re proud to be leading the way in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health. Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Nadeem Arif, Recruitment Advisor, on 01708 435000 ext. 5938. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
