Band 2 Receptionist - Outpatients Birmingham, England
Job description
Communication: Liaise with clinical and non - clinical staff, Patients and service users Accurately record telephone messages and other enquiries and refer as appropriate Provide effective communication and problem solving both face to face and via telephone Be sympathetic and sensitive to the requirements of staff, Patients and service users when communicating by telephone or face to face, including dealing with a difficult situation Attend admin team/departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively Analytic and Judgemental Skills/Freedom to Act: Signpost patients appropriately to relevant departments Ability to recognise situations that should be referred on to the Supervisor/Line Manager and take prompt and appropriate action for example delay in clinics Planning and Organisational Skills: Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales Organise patient records appropriately, ensuring notes are in good order and are available prior to clinic by checking against clinic list Patient Client Care: Enter/amend patient details onto relevant systems Track patients who do not attend their appointment and report as required Provide patients with support, non-clinical advice and information on a range of issues including appointment queries, delays to appointment times Explain all relevant administrative procedures to patient to include for example booking follow up appointments, arranging transport and travel expenses Policy and Service Responsibilities: Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services Responsibility for Financial and Physical Resources: Have a personal duty of care for all equipment and resources used Maintain stock control of stationery/clinical supplies Responsibility for Information: Accurately input data/confidential data using a variety of Trust IT systems in a timely way Prepare and scan information onto the Trust IT systems as required Ensure all information held is kept up to date and available Maintain a confidential and efficient filing and maintenance system Be responsible for the quality of information Photocopy and distribute documents as required Shred and destroy confidential documentation in line with Trust policy Provide information/produce basic routine reports at an appropriate level under supervision Be responsible for the lifecycle management of records in paper and electronic form Participate in the on-going archive process for paper care records Patient Records Duties: Be responsible for all aspects in relation to paper and electronic care records preparation, such as verifying patient demographic details and making up patient and clinic files as required Be responsible for case notes prior to the appointment this involves forwarding the notes to the medical staff in clinic when the patient arrives and accountability for notes remaining after the clinic which includes did not attend Be responsible for filing information into appropriate patient care records Maintain an attendance sheet recording attendees and DNA's Research and Development: Undertake surveys and routine audits of own work as and when required
