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Job description

Baggage Tracing Agents

Job Description

Reporting to: Duty Manager
Shifts: A mixture of early and late shifts (162.5 hours per month)

Main tasks:

• To create AHL/DPR files for any disrupted passengers.

• To carry out any follow up work/secondary tracing on above files.

• To maintain regular contact with disrupted passengers.

• To regularly monitor and clear the action files.

• To answer and act on any telephone/answer phone queries.

• To ensure correct procedures/documentation are carried out for the transportation of unaccompanied hold baggage (Rush Bags).

• To communicate promptly with Ops the volume of rush baggage per flight.

• To register and store and found property/unclaimed baggage in accordance with company policy.

• To hand over to Customs and Excise officials all relevant found property.

• To maintain daily communication with baggage handlers re prompt delivery of rush baggage to aircraft.

• To maintain daily communication with courier companies re prompt delivery of found baggage to passengers.

• To assist where possible in meeting arriving flights.

• Comply with all SHP health and safety and security requirements

• Comply with internal updated procedures as instructed by Manager

• Comply with external updated procedures as instructed by Airlines and CAA

• Complete any tasks that the Duty Manager may require

• Other duties will be assigned from time to time.

Person Specification:

• Worldtracer experience is desirable

• Ability to work well under pressure.

• Excellent Organisational skills

• Excellent interpersonal and communication skills

• Excellent administration and reporting skills

• Flexible approach, ability to adapt to evolving environment

• Computer literate – MS Office

• Ability to work rostered shifts and to be flexible in the event of disruptions

Agents must be fully flexible and available to work rostered shifts in line with operational demand

Job Types: Full-time, Fixed term contract
Contract length: 23 months

Salary: £10.31 per hour

Schedule:

• Day shift
• Night shift

Ability to commute/relocate:

• London, E16 2PJ: reliably commute or plan to relocate before starting work (required)

Experience:

• Airport: 1 year (preferred)
• World tracer: 1 year (preferred)

Work Location: One location