Baggage Operations Manager

Date: 24-Feb-2023

Location: London Stansted Airport, GB

Company: MAG

Baggage Operations Manager

Asset Maintenance – Baggage & Security Engineering
London Stansted Airport
Permanent

Day working

Competitive salary. 7.5% shift pay as will cover occasional Baggage Duty Manager shifts

About us
Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

There is an exciting future ahead for London Stansted. Having already invested millions in the departure lounge and baggage system, this year we also secured approval for the next phase of growth, with permission granted to increase the airport’s capacity from 35 to 43 million passengers per year.

We’re all here on a journey ourselves, striving every day to help make air travel smoother, more seamless, connecting more people and goods with the world. As a team, we recognise the importance of what we do, supporting one another along the way. Together, we are the Journey Makers.

The role

This role will be responsible and accountable for the end-to-end Baggage operation. It will have direct supervision of Baggage Delivery teams (30 FTE, 5 direct reports) and will manage various Baggage Contracts. The post holder will also substitute for the Head of Baggage when required.
Accountabilities:

Line management of Baggage Delivery Managers and Lead SBO
Stakeholder Management (Airline/HA Station managers) working through the Head of Customer Operations as required.
Develop face to face relationships with front/back of house supervisors and their teams
Contract Account Management –HBS Screening
Closely working with IT to ensure the performance and availability of check-in equipment
HBS Security Compliance Management
Supplier Contract Management – MITIE Screening, DT Source
Development resource demand (inhouse and contractor) for Resource Scheduling.
Ensuring the maintenance of skills for the baggage operational teams.
Baggage System Operational Improvements
Reporting (SLAs & KPIs) on weekly performance.
Work with EDM to ensure asset availability and reliability.
Driving personal development and succession planning.
Uphold Health and Safety compliance and standards
Financial authority for Overtime, Training budgets, and key contracts
Productivity and Efficiency drivers and reporting

What will make you successful in this role

Building strategic pathways in the operational field
ILM Level 5 in Leadership (desired)
Excellent communication in written reports and in conversations
Good computer skills in O365 applications
Data analysis skills
Excellent people management background, developing successful teams and personal development
Stakeholder management with diverse and challenging customers
Good report writing
Planning
Work collaboratively in a team
Strong decision making
Problem solvers – strategy focused
Financial Management and reporting

What benefits can we offer?

What can we offer in return? Great benefits, as you would expect from a business the size of MAG – in the shape of a competitive salary and benefits package including 6% company contribution pension, 24 days holidays plus bank holidays, free parking, subsidised public transport and a huge range of company discounts.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such welcome applications from candidates from all diverse backgrounds.

MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing [email protected]

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