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BA/Designer London, England

Full Time London, England 43174 - 65059 GBP ANNUAL Today

Job description

Decisioning Designer/Business Analyst

Job Req ID: 17907

Posting Date: 13 Jun 2023

Function: Brand and Marketing

Location: One Braham (4140), London, United Kingdom

Salary: Competitive with great benefits

Closing Date: Tuesday 27th June

London, Birmingham or Bristol

Hybrid working, 3 days office/2 remote

About EE

Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.

At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

Why this job matters

In this role you'll be working with a squad, operating the design framework to deliver brilliant customer and advisor experiences. You'll work across the principles and approach for design to provide early engagement on roadmap initiatives for our brilliant brands. You'll understand business needs to ensure requirements are met and identify opportunities to leverage the power of Decisioning to ensure everything we do is personal, simple and brilliant.

As a BA/Designer - Decisioning you'll be a leader responsible for maximising the value of the products created by an agile development squad. Working in collaboration with Solution and Decisioning Architects, Product Owners, other Business Analysts, MSPs and Developers you'll work with our stakeholders to produce User Stories and Artefacts in support of their change requirements for briefing and handover to the Development teams. You will break down into stories or actionable chunks of value, working with the squads and delivery teams to ensure they are implemented.

What you’ll be doing

Manage and prioritise the Decisioning backlog
Translating internal Stakeholder's requirements into Development tasks
Work in collaboration with SA's, DA's and other solution leads to design integrated and seamless solutions
Work with other Business Analysts and Solution leads to shape decisioning solutions that meet the business requirements
Work with stakeholders in Commercial, Marketing and assisted channels to design solutions that support business priorities
Contribute to the Decisioning build, test, measure and learn activities
Act as early engagement on key projects
Define the design framework and principles to ensure we leverage the power of decisioning in everything we do
Understand business need to design brilliant customer and advisor experiences
Input into VROM impact assessments for all strategic projects
Provide recommendations on decisioning solutions and produce artefacts including design stories at the appropriate point in the project lifecycle.

The skills and experience you'll need

Knowledge of Decisioning
Expertise in decisioning technologies and ways of working - knowledge of Pega, other Frontline systems and their uses
Experience with producing User Stories
Strong experience using Confluence/Jira, Powerpoint and Excel
Strong technical knowledge and ability to identify and recognise technical dependencies
Strong understanding of data and data architecture
Understanding of available data integrations into other systems
Ability to identify and recognise technical dependencies
Strategic thinking and planning; driving efficient ways of working and the operating model
Ability to make the difficult simple, interpreting the business need and providing clear recommendations and opportunities to leverage decisioning.

What's in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary
World-class training and development opportunities
25 days’ annual leave (not including bank holidays)
Volunteering days, so you can give back to your local community
Discounted broadband, mobile and TV packages
Pension scheme - you contribute 5%, BT contributes 10%
Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.

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