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Job description

Nurse/Paramedic/Social Worker/Healthcare professional. Are you looking for a new challenge where you can broaden your existing skills and knowledge around continuing healthcare?

We have vacancies available for a Bank Band 5 CHC Practitioners to join our dedicated and experienced teams, providing commissioning services for people with complex care needs who are eligible for NHS Continuing Healthcare funding or NHS-funded nursing care.

This is a bank post with no guaranteed hours. We currently have various vacancies with the following localities:

Lancashire/Derbyshire/Merseyside/Leicestershire/Staffordshire

We offer an agile way of working but there may be occasions when you would need to attend your office base or attend assessments face to face

Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies.

This is an exciting opportunity for career development and an ideal chance to enhance and utilise your clinical skills. You will need to be a highly motivated individual looking for a new challenge and should enjoy coordinating and communicating with a wide range of people. The candidate should have knowledge of the NHS Framework for Continuing Healthcare.

The successful candidate will provide specialist assessment and review for adults and older people presenting with long-term care needs who may be eligible for NHS Continuing Healthcare, NHS-funded nursing care and jointly funded packages of care in line with the NHS Framework for Continuing Healthcare.

Experience of undertaking assessments, and working with patients, families and carers is essential. The Personalised Healthcare Team are responsible for the assessment and review of people who reside in nursing care homes and the clinical commissioning of packages of care for people with continuing healthcare needs who reside in their own homes.

If this sounds like something you would be interested in, please get in touch. We would love to hear from you.

The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference – for our customers, patients and communities.

Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies across the country, our NHS values underpin everything we do.

We provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.

Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.

With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Key Working Relationships:

• Personalised Healthcare Commissioning Team
• Personalised Healthcare Commissioning Team members
• Safeguarding teams
• Local Authority
• Service users and relatives
• Solicitors and other legal representatives
• Care providers from all sectors e.g. care homes, NHS Hospital Trusts
• Quality assurance Team
• Finance team
• Human Resources
• PALs team
• Brokerage team (this list is not exhaustive)

Communication and Relationship Skills

• Communicating information, risks, issues and dependencies, including briefings and reports
• Maintaining constructive relationships with a broad range of internal and external stakeholders
• Working closely with care providers involved in delivery of the service

Knowledge, training and Experience

• Providing coordination of, and participating in, meetings and providing information, advice and support as required
• Assisting and supporting individuals and representatives in relation to the Personalised Healthcare process
• Maintaining up-to-date knowledge of legislation, policies and guidance
• Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service

Analytical and judgement skills

• Supporting investigations into an individual’s eligibility for NHS Continuing Healthcare following an individual challenge or dispute
• Working with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions

Planning and organisational skills

• Contribute to maintenance and monitoring of service standards around quality
• Supporting the Personalised Healthcare team to ensure that workstream plans are fulfilled and supervised effectively to ensure successful delivery

Physical skills

• Keyboard skills
• Access to vehicle for occasional travel between sites

Patient/Client Care

• Managing a caseload of patients
• Ensure the principles and duties of safeguarding are holistically and consistently applied
• Supporting the arrangement of services required to meet the needs of individuals who qualify for NHS Continuing Healthcare and for the healthcare element of a joint care package
• Fostering transparency and a person-centred approach with patients, families and representatives
• Ensure the principles and duties of safeguarding are holistically, consistently and contentiously applied

Policy/Service Development

• Working within a team of Personalised Healthcare Assessors, ensuring a high-quality service is delivered, supporting and mentoring and supporting staff to achieve continuous improvement.
• Ensuring Personalised Healthcare guidance is followed and services are delivered to maximise patient safety
• Actively supporting the Personalised Healthcare team in working towards goals and objectives
• Contribute to maintenance and monitoring of service standards around quality
• Comply with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies

Finance and Physical Resources

• Knowledge of Personal Health Budget process

Human Resources/Staff Management

• Managing staff in line with regional and local HR policies
• Mentoring and supervision of students

Information/Resources

• Providing accurate and legible recording of information
• Ensuring data systems are kept up to date and maintained in line with standard operating policy and procedures

Research and Development

• Participate in relevant internal surveys

Freedom to Act

• Comply with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies
• Assisting in the facilitating of multi-disciplinary assessments and patient reviews in line with standard operating procedures
• Supporting the Senior Practitioner to ensure that all processes implemented are compliant with the NHS Continuing Healthcare National Framework
• Assisting in the management of cases as directed by the Senior Practitioner and the Team Lead
• Delivering against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines
• The post holder will be responsible for ensuring their mandatory training is up-to-date