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Role: Automotive Service Manager

Location: Cardiff, CF11 8TT

Hours: 40 hours per week. Working any 5 days out of 7 on a rota basis.

Salary: £40,000 per year + bonus scheme that provides an on target annual earnings of £55,000 + £450 per month car allowance.

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

In 2021 we were named Glassdoor’s #35 best company to work for in the UK.

What does the job involve?

• You will manage the team within the Service Centre to ensure that we deliver a truly fantastic customer experience.
• You will be managing the co-ordination for the delivery of circa. 300 vehicles per month.
• You will be responsible for running a refurbishment programme for external companies of circa. 350 vehicles per month.
• You will manage the vehicle movement on site and manage the budget for the department.
• You will oversee the performance and quality of the Service Centre.
• You will be responsible for ensuring that customer service levels are upheld, and improvements are made where required.
• You will follow assignments through to completion and work towards set deadlines.
• You will ensure that we provide a first-class customer experience.
• To build strong long lasting working relationships with internal and external customers.
• Also, you will be responsible for your team, which will include recruitment, training and development of your team.
• You will need to ensure that all health and safety legislation is consistently adhered to.
• You implement adequate safety and security procedures to protect both colleagues and property.
• You will need to promptly identify problems, find solutions in a timely manner using sound judgement and experience and taking effective action.
• Any other reasonable duties requested of you.

What skills or experience do you need to join the team?

• A full valid UK driving licence is essential.
• An excellent understanding of Health & Safety best practice.
• Excellent communication skills, both written and verbal.
• Minimum of 2 years previous motor industry experience (main dealer Service Advisor, Vehicle Technician, Parts Advisor, other customer facing MI position).
• Experience of managing a diverse work group.
• Experience of working in a sales environment and/or a customer facing role would be beneficial.
• To be able to maintain a safe and productive working environment at all times.
• Excellent product knowledge (vehicles, service schedules, parts, repair times).
• You will need excellent customer service skills, in order to build a strong rapport with our customers.
• You will need to be highly organised and have excellent attention to detail.
• You will need to be proficient in using IT packages such as; excel, Microsoft word, outlook and in-house systems.

What we can offer you.

• A friendly, modern and safe working environment
• A competitive salary and bonus structure
• Full training and continued support
• Enhanced annual leave
• A wide range of corporate discounts
• Cycle to work scheme
• Colleague assistance programme
• Long service awards

We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.

Meet the recruiter

Shelley Mannion

[email protected]