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Job description

Job description

Customer Service Executive

Dayinsure Connect are looking for a new team member to help manage their motor dealerships in the South. Ideal applicants will live in one of the following areas and will have experience of working on a service desk within franchised motor dealership.

Coventry ,Oxford, Swindon, Basingstoke, Reading, Berkshire, Slough.

About the job

Key Responsibilities

• To provide installation and training on the Connect system for new and existing customers
• Maintaining customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business
• Carry out regular visits to dealerships
• Provide reporting and analysis on accounts both internally and externally where required
• Liaising with existing Connect customers to solve any issues they may have and provide ad-hoc training to dealerships as necessary
• Working from home twice per week covering Connect helpdesk
• Highlight areas of concern within customer base to line manager
• To build our Connect market position by locating and referring new business opportunities to the Business Development Manager
• Carry out testing of new releases or changes to the Connect system
• Use customer feedback to define product development in future
• Liaise with the IT team to ensure Connect system is functioning to a market-leading standard and to manage updates/changes to the system
• Ensure all work and conduct is in accordance with the firms Standard Operating Procedures, Compliance Manuals and any other official publications issued by the firm
• Support and help colleagues/other departments as necessary
• Assist in developing and maintaining tools and literature
• Other reasonable tasks and duties as required to ensure the smooth running of the office

What’s on Offer?

• Starting salary of £24-27k pa depending on experience
• Company car (VW Golf) fully expensed
• Mobile phone
• 28 days holiday plus Bank Holidays
• Work from home
• Regular social events

Job Type: Full-time

Salary: £24,000.00-£27,000.00 per year

Benefits:

• Company car
• Company pension
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Experience:

• Automotive service advisor: 1 year (required)

Work Location: On the road

Application deadline: 15/05/2023
Reference ID: Automotive Service Advisor
Expected start date: 01/06/2023