Audit and Compliance Administrator Southampton, England
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About the job
Job summary
We welcome applications from all communities, and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.
Are you a team player, someone who can build long lasting relationships with others.
Can you work effectively in a customer facing environment to serve customers, putting their needs at the heart of everything you do.?
Do you have excellent written and oral communication skills?
If so we would love to hear from you!
The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
Safer lives. Safer Ships. Cleaner Seas.
Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.
Job description
As the Audit & Compliance Administrator, it will be your main responsibility to provide administrative support to the Audit & Compliance Team. You will also support examiners and operational teams in relation to examination team emails, post, branch travel arrangements and other ad-hoc duties when requested.
In addition you will provide administrative support for Seafarer systems primarily but not exclusively to: Short Course Database.
This role supports the MCA's business plan through;
- understanding our customers and being agile in meeting their needs to be a world leading responsible maritime organization.
- supporting our customers in delivering their services without compromising our safety standards.
This is an exciting opportunity for you to join the MCA where the workload is varied and no two days are the same. You will have exposure to meeting internal and external stakeholders at all grades as well as gaining more knowledge and skills to develop your understanding of the Standards of Training, Certification, and Watchkeeping (STCW).
This role will be based in the Southampton HQ. MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work. Details of the arrangement will be discussed further with your line manager.
There will be a requirement for you to occasionally travel within the UK, however notice will be given prior to travel.
Your responsibilities include but are not limited to:
- Organise and prioritise the Exam team's emails and post, responding to routine queries, referring technical or complex queries to the appropriate staff and maintaining the tracking database. Follow up outstanding queries with relevant parties.
- Record type rating and yacht rating certificates issued onto Seafarer Documentation System (SDS) record and file accordingly.
- Organise and book travel for UK Seafarer Services staff and maintain a comprehensive record of travel expenditure enabling regular reporting as required.
- Provide support for other administrative activities as required, including processing certificates, commensurate with the grade.
- Administer the Safe Manning inbox and facilitate and track the processing of SM applications and Exemptions, in coordination with the Examiners team. Prioritise all SM Exemptions ensuring examiners are notified immediately of requests. Support the Exam’s team by sending completed Pelorus certificates to the customer.
For further information about the role, please see the attached.
Person specification
About you:
To be successful in this role, you will need to have experience of working within a customer service environment, championing customer service to always ensure that the highest quality of service is always provided to customers.
You will have strong communication skills and can communicate effectively both verbally and in writing. You can deliver information in a clear, confident, professional manner to internal and external stakeholders at all grades.
Excellent IT skills will come naturally to you, you will have demonstrable knowledge in the use of Microsoft packages, in particular Microsoft Outlook and Excel .
About Operational Delivery Profession (ODP)
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
- Making Effective Decisions
- Working Together
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
Find out what it's like to work at the Maritime and Coastguard Agency
Things you need to know
Selection process details
How to Apply
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Within your CV and personal statement please demonstrate your knowledge and experience of:
- Working in a customer service environment, including face to face, telephone and written communication.
- Dealing with internal and external customers at a variety of levels.
- Use of Microsoft packages, in particular Microsoft Outlook and Excel.
Your personal statement will be limited to a maximum of 750 words.
The sift is due to take place on 21st & 22nd February 2023.
Interviews/assessments are likely to be held w/c 6th March 2023.
This interview will be conducted via face to face at one of our offices. Further details will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- an interview
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How we hire page of our DfT Careers website.
Before submitting your application, we encourage you to visit our Recruitment in detail page of the DfT Careers website. You will find detailed information about the entire recruitment process and what to expect when applying for a role in the Civil Service.
Throughout this job advert there are links to the DfT Careers Website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
