Atelier Administrator Croydon
Chanel
Full Time
Croydon
47787 - 60000 GBP ANNUAL Today
Job description
Atelier Administrator
Location: CHANEL Office, Croydon
Reports to: Master of Atelier
Contract: 6 Months Fixed Term Contract
Your role @CHANEL:
Chanel are currently seeking a dynamic aftersales administrator to join our Croydon Fashion Atelier within the Ultimate House of Luxury.
In the Full-Time position the assistant administrator will report to the Master of Atelier UK and will be responsible for client and stock repair requests for the UK and Ireland boutiques. You will be joining an established team who are expanding into new areas under the CHANEL et moi programme to assist the GRACE Co-ordinator with all administration and repairs requests in the atelier.
What impact you can create at Chanel:
- Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale as well as ensuring good time management
- Update our systems GRACE, Y2, Teams Files and internal documentation as and when needed.
- Conduct initial assessments of new repair requests and communicate with the artisans to determine an appropriate solution ie repair, credit note offer, forward to France or unrepairable
- Establish and maintain strong boutique relationships by responding promptly to all internal queries and ensuring that all parties are kept informed as required. Including the stock teams when requiring items to be transferred from or to the boutiques
- Assist in logging quality concerns with the global team.
- Assist with the ordering of spare parts as needed
- Ensure accurate receipt and quality check of spare part deliveries, ensuring that goods received correspond with the appropriate documentation as well as accurately maintaining the GRACE inventory system
- Ensure repairs are sent to the relevant boutiques within the company guidelines of 2 days after being completed and communicate with the Distribution Department to ensure repairs are delivered on time
- Develop and maintain expert standards of product knowledge. Engage in all internal training within the atelier but also including message mode, and IFL modules
- Have an intermediate level knowledge of Microsoft office packages including Word, Excel and PowerPoint and knowledge of CHANEL aftersales system (CASS) a benefit
- Assist with monthly/quarterly repair audits
- Actively and positively participate in all team meetings
You are energised by:
- Being part of an Atelier that provides a repair service to 9 locations in the UK and Ireland.
- Taking pride in your work and the reputation of the department
- Demonstrating excellent planning, problem-solving, organisational and communication skills
- Engaging in a high level of collaboration with your colleagues to problem solve on a day to day basis
- Communicating effectively with the boutique staff both verbally and in writing to explain the actions you have made on an item.
- Demonstrating a flexible approach and attitude to workload and hours.
- Showcasing your skills and craftmanship to visitors as and when training days are organised
What you will gain from this experience:
Experience with many new initiatives being launched you'll learn to keep the service levels for all repair requests within the company targets, which requires a strong collaboration with the GRACE Co-ordinator, the artisans and the Master of the Atelier. Managing the workload requires excellent planning and communication between the atelier, the boutiques, the global team and the Aftersales Manager is key.
Quick and effective team and individual work to the company’s high standards is key to meeting our clients high expectations and will therefore contribute to the success of the dept.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Chanel
www.chanel.com
London, United Kingdom
Leena Nair
$10+ billion (USD)
10000+ Employees
Company - Private
Department, Clothing & Shoe Stores
1924
