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Overview of the Department/Section

• Japanese Corporate Banking Division (London) is a front office division responsible for business development of customers located in United Kingdom and other demarcated countries in EMEA of which ultimate parents are Japanese Corporates.
• The Customer Service Department is accountable for supporting customers' transaction execution with the bank.
• The Customer Consulting Team supports matters relating to customers' account maintenance (mandate forms), on-boarding and closure, day to day queries by supporting and collaborating with Relationship Managers

Number of Direct Reports

None

Main Purpose of the Role

• This role provides the full spectrum of administrative support to Relationships Managers and their Japanese corporate customer portfolios.

Key Responsibilities

• Provide day-to-day administrative support to customers and relationship manager for account maintenance matters including but not limited to complex mandate change, fee taking, account opening, closing, account and balance confirmation passing related queries and documentation to the relevant divisions in the bank.
• Liaise with colleagues from different global locations to solve matters related to customers.
• Act as a first level advisor to customers and internal colleagues, escalating complex issues to management as and when required.
• Review and update the team's procedures to be in line with the Global Standards /the UK practice collaborating with Global Operation Planning, Compliance & Legal teams and carry accountability for the appropriate level of sign off within the division ensuring that documents are appropriately actioned
• Translate broader business decisions into team objectives in order to drive change within the area of discipline.
• Represent the views of the team at internal meetings to share opinions and influence decisions where necessary
• Provide advice and guidance to junior staff concerning the bank's processes related to account maintenance matters to ensure the processes are compliant with relevant procedures. Oversee junior remembers work as and when required.
• Verify customer documentation (e.g. mandates, agreements, indemnity) for other teams (Planning, Operations and Transaction Banking) to process.
• Under manager's guidance, collate and analyse operational statistical data for the purpose of process improvement across the team.
• Develop and maintain effective relationships across our division and other departments in EMEA and in Head Office to enable greater co-ordination of activities and aid collaborative working.

Work Experience

Essential:

• Relevant industry experience
• Business Japanese language

Preferred:

• Customer facing corporate banking experience

Skills and Experience

Functional / Technical Competencies:

Essential

• Proficient in Microsoft Office Excel and Word

• Fluent Business Japanese language skill
• Fluent English

Education / Qualifications:

Essential

• Degree Level and/or relevant industry expertise

Personal Requirements

• Excellent communication skills
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Excellent Microsoft Office skills

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.