Associate Product Manager London, England
Job description
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Salary
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Customer Insight
Digital
Education and Training
Information Technology
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Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Are you interested in forging a career in product management?
Do you have a passion for building and delivering user centred, value driven products?
If so, this role could be for you!
We are looking for a Microsoft 365 (M365) Subject Matter Expert (SME) Associate Product Manager who is keen to learn and grow their product management skills with us at DWP.
In this role you would be part of our Collaboration and Communication Services team. We manage the Microsoft 365 products (including Teams, SharePoint and OneDrive) across the DWP and have a strong focus on adoption, education and evergreen Product Management. If you’re a creative leader, love to learn, and want to be part of a brilliant civil service, then a move to DWP Digital could be for you.
We would welcome applications from people who are motivated by doing the right thing for the end user and are enthused by using evidence to make the right decision. You must be keen to invest in your own development and be able to lead with confidence.
Job description
As a Microsoft SME Associate Product Manager, you will manage subsets of features of a product. You will use your growing knowledge of user needs and goals to frame problems, make evidenced based decisions and set priorities.
You will learn product management techniques and thought processes whilst being fully supported by a more senior Product Manager.
DWP has over 100,000 staff working across 800+ locations and our Microsoft products are used be everyone to collaborate, communicate, create and share.
Your role as Microsoft SME Associate Product Manager will be to:
- Support content creation teams in delivering learning material.
- Advise, guide, negotiate, persuade, discuss and gain understanding of issues to help inform decision making.
- Develop best practice and use case scenarios for users and admins of M365.
- Keep sight on the Microsoft end-user technology roadmap and can translate this into user impacts or user benefits.
- Provide information and advice and recommend a course of action based on research and analysis of reliable data.
- Interviewing users and attending meetings in support of senior employees to provide subject matter expertise.
- Identifying the potential effects of a particular course of action and submitting options to senior managers for consideration.
Knowledge of Office 365 at both user and admin level would be beneficial when starting the role but isn’t essential as training will be provided.
Person specification
If you would like to learn more about the role, please contact [email protected].
Benefits
- An employer pension contribution of up to 27% For further information please click here.
- Annual leave rising up to 30 days, (based on your working pattern).
- Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
- Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
- An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Salary for this role is from £38,469 (Band min) to £41.480 (Band max).
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 1000 words.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
- A good knowledge of the M365 suite and how this can be applied to improve working practices.
- Experience of assisting others to adopt new or under-utilised M365 products, supporting with problem-solving and learning.
- Has awareness of tools, terms and concepts used to deliver a product.
- Identifies key stakeholders and relationships and works with teams to build these. Understands how to work with stakeholders and contributes to improving these relationships.
- Has an understanding that everything we do is focused on the user of the product or service. Has an awareness or understanding of user experience analysis and its principles. Can see the purpose of user stories and focuses on user needs.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
Important Information
- You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
- If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
You will be asked to do a short (5 minutes) presentation on how you would go about creating and communicating a product vision for an M365 application. Describing the approach you would take and how you would secure the buy-in of your team and the wider organisation.
Interviews will take place from mid-May 2023. Interview dates to be confirmed.
The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.
Further information:
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
Find out more about Working for DWP
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
