Find More Than 10K+
United Kingdom Jobs

In AbbVie Business Technology Solutions, we are shaping the digital transformation accelerating the future of medicine—and doing it together, asking bold questions and taking on tough challenges through deep, honest collaboration. For anyone who wants to use technology and data to make a difference in people’s lives, contribute to the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we’re ready for you.

This role serves as the Delivery Lead and solution owner for US Sales and Sales Operations Customer Relationship Management (CRM) solutions. They own capability and solutions roadmaps, budgets, oversight of projects and operational support all within a fast-paced environment serving approximately 2,000 users. They are a subject matter expert for the broader Salesforce.com solutions ecosystem and serve as a solutioning expert for business process and system challenges.

Main Areas of Responsibilities:

• Partners with commercial teams to understand, influence and enable both short and long-term sales force solution needs and helps develops strategies and plans to address those needs
• Primary point of contact for business leaders for overall BTS needs for functional area, responsible for prioritizing demand
• Proactively identify areas where technology could create new business opportunities, improve business processes, or gain cost efficiencies
• Facilitates reoccurring involvement from key stakeholders to stay engaged with business and technical needs.
• Makes strategic decisions that impact the business unit and/or division. Shared decision authority for business unit IT budget and project activities. Manage initiatives that span virtual teams across the world and cross cultures.
• Responsible for compliance with applicable Corporate and Divisional policies and procedures.
• Owns or coordinates delivery and support with internal BTS and Service Desk partners, and external vendors, to ensure best in class delivery and support for all applications and processes for the commercial business.
• PMO and project management including forecasting resource demand, capture of business requirements and cost management.
• Responsible for estimating new demand on a project-by-project basis and assisting with annual demand planning and estimations.
• Works collaboratively with upstream and downstream system and process partners and fosters regular communication and collaboration.

Strategic Thinking

• Understands and contributes to the business unit strategy and translates business strategy in an aligned portfolio of program roadmaps, projects, and applications
• Champions change and innovation – stimulates creativity and innovation in others and supports those who initiate change and take risks
• Constant awareness of evolving regulatory requirements in the business area(s) and influence BTS stakeholders and vendors to efficiently address these evolutions
• Remains up to date with evolving technologies in the sales, healthcare and marketing space and is continuously search for technologies to help enable better sales force effectiveness.

Business Acumen

• Understands the needs of a large and agile sales organization and ensures that BTS solutions meet business needs
• Understand specific challenges and opportunities linked to regulatory, legal, and economic situation in different life science-based businesses.
• Ability to assess overall needs to multiple business units and to negotiate accepted portfolio which meets most strategic needs of business units
• Consulting with business process owners and business unit management on BTS tools and solutions, recommending solutions aligned with business unit direction, strategy, and priorities. Where needed involve business consultants and external technology experts

• Bachelor's Degree with 9 years’ experience; Master's Degree with 8 years’ experience; PhD with 4 years’ experience.
• 8+ years of IT experience in large or midsized multinational life science organization
• 8+ years of experience with CRM and analytics tools such as Salesforce.com or Veeva
• Broad IT expertise in various disciplines like mobile devices, system development and infrastructure.
• Experience in setting IT strategy and business IT alignment.
• Strong interdisciplinary, and excellent intercultural influence, and networking skills.
• Excellent interpersonal skills, with the ability to foster trusting relationships
• Strong oral and written communication skills, with experience presenting to key stakeholders
• Solid analytical skills combined with extensive project management experience
• Strong leadership skills to bring different people or groups together to solve business challenges
• Experience with GxP validation and SLC.
• Experience with vendor management. Evidence of participation in strategic industry forums.
• Comfortable working within an agile or waterfall project environment.
• Experience leading project teams - both with direct and indirect staff

Why Business Technology Solutions

For anyone who wants to use technology and data to make a difference in people’s lives, shape the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we’re ready for you.

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.