Associate, Client Support London, England
Job description
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
Please visit our website for more information - mufgemea.com.
Client Support Management Team is part of Client Management Services Division which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to both to both MUFG Bank London and MUFG Securities.
MAIN PURPOSE OF THE ROLE
This role is to support Client Support team lead with the build-out of a Client Support Centre of Excellence, with the responsibility for all planning and execution of the related activities across the required business lines.
As a significant support function, interacting with the customer and internal stakeholders, customer experience is paramount for the team. This individual will be key point of contact for a number of desks in relation to client management related activities including full management of end to end onboarding for new clients and new product set ups. Delivery of these activities and proficient management Information is essential to succeeding in this area.
KEY RESPONSIBILITIES
Key point of contact for Client support activities across a number of desks within Corporate, FI and Global Markets Front Office
Dedicated point of contact for end to end onboarding co ordination: drive liaison with KYC, Legal, Credit and operational teams
Proactively find solutions to reduce time to market for onboarding
Identifying opportunities for improving our end-to-end customer experience
Identification of key dependencies and driving stakeholder engagement through to resolution
Identification and forward planning of all initiatives where client support will be a requirement
Acting as Client Support SME, developing a good understanding of key systems and end to end process across Bank and Securities
Co-ordination with internal teams with regards lifecycle management related activities e.g. account opening & closing, RMA Set up, mandate changes, other operational set up,
Direct interaction with client regarding end to end onboarding
Status reporting across multiple business lines and functions within the organisation
Maintain and Publish meaningful MI relating to Client Support Activities
Identifying opportunities for improving our end-to-end customer experience
Identification of key dependencies, stakeholder engagement through to resolution
Support the Head of Relationship Support across both Bank and Securities on all related matters
WORK EXPERIENCE
Essential:
One or more of the following is essential:
5 years + in Front Office (1LoD) management environment
3 years + Relationship management experience with a proven track record of delivery
Preferred:
Relationship Manager experience
Previous experience within a top tier financial institution preferable, but not essential
SKILLS AND EXPERIENCE
Functional / Technical Competencies:
Essential
Tangible experience of Client Relationship Management within a complex organizational structure, with the ability to demonstrate successful outcomes of historic Client Outreach management
Strong Stakeholder management – both internal and client facing with good communication skills.
Broad knowledge of investment and corporate banking products and services and how they impact or support clients across sectors / regions
Excellent multitasking skills and task management strategies
Experience of creating processes and delivering services by using tools such as data mapping, data and business flow diagrams
Strong leadership and demonstrates initiative especially in a matrix organization
Ability to complete milestones and work toward multiple deadlines simultaneously
Excellent Microsoft Office skills – Excel (data manipulation, lookups, pivot tables) and Powerpoint (Clear, concise, well formatted reporting).
Excellent Attention to detail.
Awareness of Markets Regulations ( FATCA/CRS, MIFID II, emir, SBSD, Volcker)
Strong understanding of Banks and NBFIs especially, Fund Managers, Hedge Funds and Insurance entities
Knowledge of various corporate structures
Face to face connects with Front Office, Clients, Legal, Compliance and other stakeholders as needed
Self-motivated to find solutions
Experience of preparing MI and presentations
PERSONAL REQUIREMENTS
Excellent communication skills
Results driven, with a strong sense of accountability
A proactive, motivated approach.
The ability to operate with urgency and prioritize work accordingly
Strong decision making skills, the ability to demonstrate sound judgement
A structured and logical approach to work
Strong problem solving skills
A creative and innovative approach to work
Excellent interpersonal skills
The ability to manage large workloads and tight deadlines
Excellent attention to detail and accuracy
A calm approach, with the ability to perform well in a pressurized environment
Strong numerical skills
Excellent Microsoft Office skills
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
