Assitant Shop Manager Hitchin, England
Job description
RSPCA Charity Shop Assistant Manager
1. Purpose of the job
- To ensure the smooth daily operation of the shop in compliance with current legislation, adhering to Branch and Society policy.
- To achieve agreed sales and profit targets by maximising sales and controlling direct shop expenses
- To help recruit and train a motivated team of staff and volunteers, whilst promoting the work of the RSPCA
2. Key Tasks/Job Description
Shop Operations
● In the absence of Manager, responsible for the management of all aspects of the charity shop, including the management of staff and volunteers, stock management, merchandising and financial procedures
● To meet the agreed sales targets and ensure that direct costs are kept to a minimum
● Ensure that the shop and window presentation standards are met including the rotation of goods, window displays and promotional activities
● Ensure the appropriate standards of cleanliness are maintained throughout the shop including the sales floor, stock processing area, offices and communal areas
● Be pro-active in the generation of donated stock, managing stock collection efficiently and effectively and in accordance with Branch & Society guidelines
● Process donated stock to the agreed standards and timescale, minimising stock loss.
● Ensure all financial management, cash handling, daily banking and security procedures are followed
● Maximise gift aid income from donated goods
● Ensure all relevant administration is completed within the agreed timescales
● Manage the sales and administration of any bought-in (i.e. new) goods
Property
● In absence of manager, assume responsibility for the shop premises including key holding
● Ensure compliance with the branch’s health and safety policy (including fire safety, risk assessments and security procedures) and relevant legislation
People/Line Management
● Help to recruit, train, manage and support staff & volunteers and adhere to the agreed Branch standards & policies and any relevant legislation
● Ensure that the level of volunteers is sufficient to operate an effective charity shop operation
● Ensure that appropriate HR policies and procedures are adhered to
General
● Actively promote all Branch & Society initiatives and campaigns to promote awareness of the charity
● Ensure high levels of customer service are maintained
● Build and develop positive internal and external relationships to ensure maximum income for the charity
● Promote the shop in the local area using all available promotional opportunities (subject to any Branch rules for communication with the media)
● To carry out such other tasks as directed by the Shop Manager
This shop opens 7 days a week and so this role will require some weekend working (Saturday & Sunday). The shop is situated in the lovely market town of Hitchin with the benefit of on site parking.
Job Type: Part-time
Part-time hours: 15 - 20 per week
Salary: £9.50 per hour
Benefits:
- On-site parking
Ability to commute/relocate:
- Hitchin, SG5 1HP: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 24/03/2023
